Shopify Inbox

Easy to use, good AI capability with excellent pre-filled suggested answers to questions.

Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as ...

Works perfectly, the only downwside is that it's a separate app from the main Shopify app. Would be cool if it was built-in but it works perfectly! I've got a live chat setup with lots of FAQ that people can select and receive instant answers, or I can talk to them live if need be.

Estou fazendo o primeiro teste e estou gostando, porém não sabia que devia deixar o app aberto para ser notificada de conversas. Agora vou deixar. Obrigada!

En général très bien. Nous sommes satisfait. Nous avons plusieurs Shopify et nous les avons tous changé Pour Inbox.

The AI function is perfect.
We hope there is more data report for it.
About the incoming conversions,the respond speed or something.
The available hours need a break or more customized.

Would be good if replies were automatically saved as "Drafts" so that I can go back to them. Exit page to check something and the email disappears!

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

I would recommend

Es ist ganze einfach zu benutzen und man kann viel zeit sparen beim schreiben

Need the ability for the app to actually not message on the phone when the hours are set to off or unavailable.