Shopify Inbox

Easy to use app. Only 1 thing has to be improved is the login process. For some reason I should log in every time when I receive questions from my customers.

pretty good

Working good for me!

The App is almost perfect. One thing I don't like is, that the user has give the Name and E-Mail before a conversation is possible. I can see the advantages.
But not everybody would like to give the name. So we have much less Chat conversions then we had with Tawk.to.
It would be nice to have a setting, where this can be enabled or disabled.

i get so upset when i cant figure this out because i have a learnng disability but i love how they get back to me help me with the problem.

Bien mais parfois innaccessible dommage, si elle était 100% stable je mettrais 5 etoiles

easy to respond

リアルにお客様と会話ができる。ご注文予定の状況がわかる等の良い点たくさんあります。スマホでこのアプリを使うと、複数店舗の切り替えが、自動で行われるときもあれば、そうでもないとき、一旦ログアウトすること必要とされ、そこは使い勝手悪いです。

this was great, very helpful I am able to respond to customers on the go, I will continue to use this app, this is a great feature from shopify

Update: I am now re-using this app now that it has customer information, Notifications are working, It has a way to go before a 5 star app. Needs "Peek" see what customers are typing as they type. Big time saver. Also would like the ability to send a copy to my help desk when I need to. I tried this on SkinCareBySuzie.com, First the Pros: Love product cards the ability for the customer to add to cart or buy directly from the chat is another sales channel, (sorely lacking from other chat apps) The ability to give a discount coupon and the customer can just click on it and have it applied is a great feature. Mobile app works well. Now the CONS: WHERE is the customers order information? This does not have the customers order information integrated in the the inbox. In my opinion the is a must if you want to have efficient customer service. Many other chat apps have this, And this is Shopify so it surprised me that it was lacking it. Desktop notifications stopped working a few minutes after install. These 2 reasons were a deal breaker, Wish list: needs live visitor monitoring where you can see all visitor and who they are if they are logged in and what they have in their carts.