Shopify Inbox

You cannot change the "Chat with Us" title on the app, please help with this.

Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.

We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.

You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.

It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.

It will look a lot cleaner if there's a hyperlink rather than sending the whole link

its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear.

I have tried refreshing my browser and everything.

Please help.

yes its good but most of the time its create problem in mobile app. there always a 404 error come. otherwise a good app to remain in contact with customers.

I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.

Not being able to hit return whilst replying is a real issue. So painful!

It's nice, but there’s definitely room for more improvements!