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This app would be a world more useful if you can change the ringtone as the current one is extremely difficult to hear if the phone is in its usual place... my pocket!!!
Hello crkd.guru, Thanks for leaving a review and for the feedback!
Unfortunately, changing the notification sound on a third party app is a limitation of Apple devices. You can universally raise or lower the volume, but not change the sound.
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Thank you very much for this work, but a lot of things are missing:
1. Search in messages (you may suggest connecting an external database like mongodb)
2. Impossible to work with two stores at the same time
3. Often messages are not sent the first time and you need to resend them again and again
Thank you for taking the time to share your feedback with us to help us better our services and offerings. We will be sure to pass your comments along to our developers for future consideration.
As for messages not sending the first time around, that is not expected behavior. Please connect with our Support team (https://bit.ly/2AWw5VA) directly so we can offer further troubleshooting. -Olivia, Shopify Support
The app is light, manageable on different devices, but most of the time it has hiccups or it doesn't work at all. Pity: it could be a real asset!
Thanks so much for this review. Can you tell me more about these "hic-cups"? If this is ongoing, I would advise reaching out to our live support so they can troubleshoot this for you. -Ivy, Shopify Support
The app automatically vanishes from the store and then have to download again, can this be fixed?
Overall a good experience but some issues
I've used it. All I get are marketers trying to sale me their services. If there was a way to block those then this app would be great.
Thank you for getting in touch and letting us know that you've come across this issue with spammers. I'm happy to report that as of Shopify Inbox version 6.5.0., merchants can now block conversations within the app. You can use this feature to block any spam messengers you receive messages from.
We appreciate you sharing your feedback with us and I hope you continue to enjoy using Shopify Inbox moving forward. -Victor, Shopify Support
Good free chat. The only problem is that it doesn't support multilanguage translation. We have to choose a main language to display for all customers. Bad for international ecommerce.
Hi there, VAPEVO. Thank you for taking the time to leave us a review for Shopify Inbox. We appreciate you leaving us some feedback to help us improve Inbox! I've gone ahead and passed your feedback along to the team for their consideration. I can't say what the outcome of the feedback may be, but you can rest assured that the team has been made aware. Thanks again! -Imogen, Shopify Support
after all is said and done this app can be frustrating and sometimes confusing. But the positive side is of course the following the platform has globally .
Thank you for taking the time to get in touch and provide us with your honest thoughts on Shopify Inbox. If you're finding some aspects of using the app confusing, please feel free to send me an email at inbox@shopify.com and I'd be happy to see if I could help you with any problems you're encountering. -Victor, Shopify Support
Good but we need 2 essential things in order to have the perfect app, the possibility to change the color of the text (and not only have it white) and the possibility to translate the Q&A when a customer choose a different language in the language selector or when the /en in the url is active for exemple.
Hi there, THL Resell. Thanks for taking the time to leave us a review for Inbox, as well as providing us some feedback to improve the app! At this time, it's not possible to change text colour within the app. Are you able to expand on your second piece of feedback a bit more for us? We're happy to pass your feedback along to the team, but we just want to be sure of the request before doing so! Feel free to edit your review to clarify that 2nd piece of feedback for us. Thanks! -Imogen, Shopify Support
j'ai utilisé cette application et elle est bonne . elle me permet d'avoir des avis des mes client et d'échanger mieux avec eux . mais j'aimerai savoir si il n'y a pas l'application mobile ?
it is really helpful for customers if you are there to answer for them. However i have noticed a delay in getting notifications when i am on the road. that might be the internet provider. also i am really frustrated with people contacting for "marketing" from overseas, and somebody did that last night at 3am from india. They did not get a friendly response from me. I wish I could block people. i told the guy the chat box was for customers, deleted him as a customer, and 5 minutes later he signed up again to give me sales pitch. maddening.
Hey, there. Thank you for taking the time and writing this review. We're glad to hear that you find our app helpful for answering customer questions. While the delay with the notifications may be due to the latency of internet providers, we can see the importance of being able to block certain customers. With that said, we'd be happy to share this feedback with our development team. Cheers! -Elias, Shopify Support