Değerlendirmeler (4.743)

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4,8
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2 Mart 2021

This app has been a great help for our store,but it suddenly stoped working from today morning,it showing "shopify.okta.com refused to connect" can you please resolve this issue.

Flash Zone Electronics فلاش زون للالكترونيات
Birleşik Arap Emirlikleri
Uygulamayı kullanma süresi:17 gün
Shopify yanıt 3 Mart 2021

Hi Flash Zone Electronics فلاش زون للالكترونيات, thanks for reaching and leaving a review.

Shopify Ping iOS users did experience login issues on March 1 & 2nd 2021. Our developers were able to resolve the issue with the latest app version 3.1.5 release. I'm going to personally follow up with an email to you to ensure that you are able to log into Shopify Ping and access your customer chats.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

10 Mayıs 2022

I've received five messages to date. To my knowledge the app is working. I need more time to give a better review.

Dobson Products
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:16 gün
15 Temmuz 2021

it would be better if customers could send a picture or file at the chat. hope it has the improvement asap.

Rigoglioso
Çin
Uygulamayı kullanma süresi:11 gün
22 Temmuz 2022

The app is good and functions - but the customization is severely lacking. Our shop is all digital goods so we don't have tracking numbers or order tracking, however there is no option to remove "Track My Order" instant answer. You also can't customize simple text fields that should be customizable. Fix those, and the app will be great.

Soundblind Drums
Kanada
Uygulamayı kullanma süresi:9 gün
Shopify yanıt 15 Ağustos 2022

Thank you for taking the time to write your review and for letting us know how you think Shopify Inbox can be improved. I am glad to hear that you've found it to be useful but I can certainly see why having more customization options would be beneficial for you and your business.

We appreciate feedback from merchants on how we can improve our platform and our apps, as this helps inform our decisions when changes are made. I will be sure to pass your comments onto our development team. Thanks again for reaching out. -Victor, Shopify Support

2 Haziran 2021

We are currently using this app. It is okay, we are hoping they will add some more features like, change the sound when a chat comes through, as it is quite low and quick, its easy to be missed. We with their was the option to not be notified when someone updates their cart or returns to the store etc. Would also be a lot better if the offline chats filtered through to an email so you could easily respond to customers who have left a message overnight.

Mobile Mattress
Avustralya
Uygulamayı kullanma süresi:9 gün
12 Temmuz 2022

I am getting used to it. It takes a little time to fully understand the potential.
The app is good. The instructions and video could be much better.

Berk Cashmere
Birleşik Krallık
Uygulamayı kullanma süresi:6 gün
22 Haziran 2023 tarihinde düzenlendi

Très bonne application, mais j'ai un problème, sur mon site il y a plusieurs erreurs qui se mette dans la console due à votre application, et ceci nuit un peut au référencement naturel de google car le site pagespeed proposé par google le détecte et réduit en conséquence nos points de référencement sur le site . Je mets 3 étoiles en attendent que les problèmes soient réglés.
Sinon bonne application pour centraliser tous les clients, et possibilité d'avoir une application mobile.

Zyxtron
Fransa
Uygulamayı kullanma süresi:6 gün
14 Ağustos 2021

We should be able to archive the conversation once its done. Also Once it is read you cannot change it to unread. I get hundred of messages everyday and It is hard to keep track

Prettyclick
Nepal
Uygulamayı kullanma süresi:5 gün
8 Şubat 2021 tarihinde düzenlendi

Enjoyed this app, but staff can't respond: ("you dont have permission ). Already sent invite, but still same message.

Optique Prima
Filipinler
Uygulamayı kullanma süresi:3 gün
Shopify yanıt 24 Şubat 2021

Hi Optique Prima, thank you for your review and feedback!

Staff accounts are able to connect with Shopify Ping to respond to customers via Shopify Chat however, they will need specific permissions set within the Shopify Admin. Here is the link to the help doc that lists the required permissions: https://help.shopify.com/en/manual/ping/setup. I will send you a personal email to ensure that your staff is set up right!

If you are pleased with the app, feel free to update your review. And, if you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com

All the best to your future success!

King regards,


Ruby C.

Senior Support Specialist - Ping

28 Ağustos 2019 tarihinde düzenlendi

Was really excited to use the app, but its exclusive to iOS only, which sucks. Hopefully they become more inclusive soon, Or atleast make it so that I can get notifications thru email and respond. I'd really like to keep it.

byTie
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 gün