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Very useful app. Helps increase conversion through better and quicker service. Easy too use and love it has a cell version.
I have lots of customer enquires on this after hours and find I would be loosing these sales of the option to chat wasn't there..
good
I LOVE this app. I use it over Meta Business for Facebook all the time because it opens faster. It combines messages coming from Instagram, my website and Facebook together, faster than their original apps. I like seeing everything in one spot too.
I fully believe I have had more sales since I've been able to answer customer questions on the spot. It's absolutely awesome that Shopify actually provides a FREE app to allow me to communicate with my customers. (The integration with Facebook messenger is also a plus)
This tool has definitely increased conversation between our shop and potential and existing customers. Thanks.
I have only had a few chats initiated since I installed this app, but it has worked well for me.
Customer started a convo with questions on how, when, etc to use product. After a couple of exchanges, a sale resulted. Perfect!
Happy that I get to chat with my potential customers and current customers through this. It is effective to convert people. Most of all as this is a free service I will continue to use it.
It helps me to communicate with my team when out of office to better assist my customers. Better communication flow
I am so glad to hear the work flow works well for you. Thank for taking time to leave this review. -Ivy, Shopify Support