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This app is really easy to use. Many useful features. I really enjoy this app and would recomend it for sure.
Very easy to setup, some very good features like direct links to product pages... and being able to provide discount codes online. We have only been using the app for a few days, but can definitely see the potential.
I like seeing customer details ( eg their order number or 'add to cart' info) with their chat. Its good that it merges with FB messenger
Very easy app to use
Very happy about this app. Very easy to use and functional . All products are linked which is very easy to forward customers.
It's great! Customers are using it a lot and it is easy for us to manage and use. I like the mobile app to. Sometimes notification flags do not reflect when a notification item has been cleared.
Important Notes:
Pro:
It's Free
Increases ROI*
Increases profit*
Improves brand image*
Improves customer service level*
and many more benefits
cons:
no scroll bar to see new messages - or (auto scroll to the latest text)
notifications (Have not seen any yet)
sounds (really would desire for some sounds to alert that a customer is trying to contact us or me)
Fantastic Idea, Can not wait for the improvements in the future, I strongly recommend people to download this app!
it has many benefits that could be of use to you and your team and mainly your customers.
Hello Key Chain Central, and thanks for your review.
When a customer messages you, Ping will send you a push notification (as long as you have notifications turned on and you are logged in). Also, the customer will see a red indicator dot on the Chat icon if you have responded to their message when the Chat widget is closed.
All the best,
Ellen
Por ahora el funcionamiento es de 10. Estoy a la espera de poder educarla con IA, cuando se pueda, se tratará de la mejor aplicación para atención al cliente sin duda
It is working well so far. Thank you for setting this up for Shopify patrons and shop owners. This is very helpful.
I didn't know that my notifications were off I am setting them back on. This way I won't miss them.