Shopify Inbox

YOU NEED A BUTTON OR OPTION TO ALLOW TO CLOSE ALL OPEN CONVERSATIONS OR OLD MESSAGES

good till yet no issue while comuniction with buyer.

Sometimes it won't load on my phone. But overall I like it.

Not bad, but not perfect. For some reason, I didn't receive a notification for one client request.

It helps, but since it goes back to their email, I am not having much luck contacting them again.

This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).

The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.

Text size is too small and cannot be changed. Quite good app.

I do like the way we can teach the Inbox how and what to respond in some situations.

I like it, I wish it was in a noticeable position or brighter so I would notice the message to me sooner.

Great service to help customer's & conversions. Could be improved but great for what it has to offer