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It helps me communicate with my customers. I get informed immediately and this enable me react immediately
App simply doesn't work, losing sales because it doesn't want to load, ive tried on multiple networks just doesn't work on my phone.
Hello Next Step Performance,
Thank you very much for your review and so sorry you were having issues. We have released several fixes for any problems you were encountering with Shopify Ping, if you wish to update or re-install, that should sort out any further issues.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
Hope that helps! Get in touch if you need anything else, our direct email is ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
I use this app to communicate with customers that visit my store. The only reason I didn't give it 5 stars is that I wish it had some kind of ping to notify when a customer is trying to reach out
Hey, there. Thank you for taking the time and writing this review! If you're using the desktop notifications (https://bit.ly/3DyLxDv), then there is an alert sound and a visual indicator. That being said, for mobile notifications or mobile reminders (https://bit.ly/3sURAij), you can enable the sounds or the pop-up banner style for Shopify Inbox through the Notification settings on your iOS or Android device. If you need any help with this, then our support team would be happy to assist you. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
It's efficient. I don't have to go in and out of social media. I can work and respond to a question or comment and keep it pushing.
Brilliant app, works well once you've got all you integrations set up. Has helped us convert a lot of sales! Love how you can see the actions customers take with their cart while the chat is happening. Also, we have found that customers can send pictures by replying via email (even though your documentation says customers can't send pictures). It would be handy though if they could attach pics directly via the chat window
I'm delighted to hear that you've been enjoying using the Shopify Inbox app and I hope it continues to be of use to you, and that it continues to help you convert more sales!
In terms of the photo function, I can see why having it added to the chat option would be beneficial to both you and your customers, so I will be sure to pass your comments onto our team who develop the Shopify Inbox app. Thanks again for your feedback. -Victor, Shopify Support
This app is perfect, I have used others and online chat is an important part of the business, customers can get a quick response
Hello Pickbin, thank you very much for your feedback and review! We totally agree how important it is for customers to get quick responses. Our data proves quicker replies lead to more sales!
If you ever need any assistance with Shopify Chat or Shopify Ping, please contact our team directly, ping@shopify.com.
All the best to your future success!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Very good so far. Quick communication w/ customers while they are in the store. Converted 2 sales on first 2 convo's!
Pretty nice. A little bit more customization options would be great & "available hours" should be shown to customers directly.
But it works just fine :)
Hello DarkDolls, Thanks for honest review and feedback!
I'm glad you like it so far. I really appreciate the feedback and will make sure that it is passed along to our Product Development Team. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.
Thank you for taking the time and providing the feedback! We're delighted to hear that you're liking our app. We understand that you'd like to have more automation features and language support for Shopify Inbox, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support
excelente muito bom,maravilha recomendo muiiiiiiiiiiitooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo