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Hard for me to give five stars on anything these days, but this little add-on works excellent for the intended purpose.
Fix the (1) Google issue, how hard is this as it is delveoped by Shopify. Other than that it is a decent app
I can appreciate your frustration with this issue and thank you for reaching out about it here. Our development team is aware of the issue and has been working on implementing a fix from our end. We believe the issue should resolve itself before long, but in the meantime, you can ask Google to recrawl your site to help speed this process up: https://bit.ly/3HUjHT9. -Victor, Shopify Support
Nothing to add. Does it's Job very smoothly. It is embedded to your shop as a sales channel. FAQ and premade answers are a good tool.
Great but please you need to add a search feature to be able to find past conversations more easily.
Hey, there. Thank you for taking the time and sharing this feedback with us! We can see how having a search function for past conversations can be a useful feature for our merchants, like yourself, and we'd be happy to pass this suggestion along to our development team. Thanks again! -Elias, Shopify Support
мне по7нравилось вполне я доволен обычный чат все впорядке!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello BeautyOOK,
Thank you for submitting a review! I'm happy to hear that everything is working fine and that you are satisfied with the Shopify Chat app.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Wishing you all the success in your business!
Thanks again,
Ruby C.
Senior Support Specialist - Ping
I've used it. All I get are marketers trying to sale me their services. If there was a way to block those then this app would be great.
Thank you for getting in touch and letting us know that you've come across this issue with spammers. I'm happy to report that as of Shopify Inbox version 6.5.0., merchants can now block conversations within the app. You can use this feature to block any spam messengers you receive messages from.
We appreciate you sharing your feedback with us and I hope you continue to enjoy using Shopify Inbox moving forward. -Victor, Shopify Support
Shopify should have increased this a long time ago! Game changer for our business. Customers feel comfortable using it. They also get email replies so they don't have to hang around. All previous order information is available to.
Really handy app for keeping track of customer correspondence. Would love to be able to filter by message source (e.g. Shopify direct, Instagram), otherwise this has everything I need!
Hi there, Charlie and Fox. Thanks for leaving a review for Shopify Inbox! We're so happy to hear that the app has been good to you! We agree that having a filtering feature so you can address messages from particular sources would be nice to have. I'm happy to say that I've passed this feedback along to our Product Team for their consideration. Though I cannot comment on any timelines, you can feel confident knowing that our Team sees the value of such a feature. Thanks again for your review! -Imogen, Shopify Support
It was a great trial we had for this product... we may use it in the future. For now we will explore other options
Shopify Inbox is such a great app because it gives me the ability to stay on top of my customers' FAQs, feedback, shipping statuses, and product information. I simply love this app!