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very good and helpfull and thank you very much for this app so i can splite the spame fro the other customer
We are not using the app to the full extent but will be setting it up shortly to take a full advantage the software. We can eliminate the other companies we are currently using - THANK YOU for making this part of our website monthly fee Is there a way for us to see or be notified when a customer is on our website as we see with the Tidio app?
Thank you for writing your review and I'm delighted to hear that Shopify Inbox has been a useful tool for you and your business! We appreciate you taking the time to reach out.
In terms of being notified when a customer is visiting the site, this is not a current feature but I will be sure to pass your suggestion onto our development. One thing you can do with Inbox is see which page the customer was viewing when they first message you, which appears at the top of the conversation window. -Victor, Shopify Support
Good app, very easy to use and install. the good part is mobile app is also available. I can also assign chats to different team members
Fantastic app. Easy to navigate. Easy to make changes. Does everything required and now I can serve our customers even better. Well Done.
Good job!
very good, I have used it to contact our customer , and it reply so fast. I will tell it to my friend to use it
This is clearly a great application and integrates seamlessly with Shopify store. Would highly recommend this application to all fellow store owners in india.
Good concept, too raw, more frequent updates are necessary.
I encourage native apps for better integration, but this one is useless. We manage 2 stores in 1 app (android), I've to log in every time I open the app, I can't copy any message, to share with our members (sales, warehouse, etc.) I can't find where are the messages stored in the admin panel. I can't capture visitors contact details.
Hello Oxygen Powered, thanks so much for your honest feedback and review. All your points are great and some of them we are already working on to release in the future ;-)
If you keep the app updated, these improvements will be heading your way. Our apologies for the current frustrations, and feedback from merchants like you are what help us to improve. Thank you again!
If you have any issues or further questions, feel free to contact us directly, our email is ping@shopify.com.
Warmest regards,
Veronica N.
Ping Support
very useful! thanks very much, I was waiting for this beautiful APP. I hope to increase the visitors to my website.
Hello Smart Deals, thanks so much for your review and feedback!
I'm pleased you find the app useful! I hope this leads to more customer conversations and sales for you.
If you have any questions regarding Shopify Chat, Shopify Ping or Kit, feel free to contact our team at ping@shopify.com or via the support section of the app.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
it is very nice, We hope this plugin can bring us a better user experience, and hope the shopify team can develop better