Değerlendirmeler (4.899)
Hassaslaştır
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Puana göre
Ho deciso di utilizzarla sul mio sito e devo ammettere che è un'applicazione sviluppata benissimo. Molto intuitiva e, cosa ancor più importante, aumenta l'affidabilità per i clienti. Davvero consigliata.
no install this app its impossible to remove ! en plus elle est vraiment moche de ouf c'est abusé !!!
Basic inbox - writing this review so it stops asking me to write a review for the app. I need 100 characters
Works great to communicate with customers. Only downside is having to sign in all the time if you get notified and don't have the web page or app loaded already. It's not too much hassle but if a customer is waiting live then it will consider you "away" and might end up emailing them by the time you reply.
Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great for communicating with customers. We also appreciate the feedback on improving the sign-in or response process, and we'd be happy to share them with our development team. Cheers! -Elias, Shopify Support
Super simple app that gets the job of live communication done. However it does not offer any scheduling options so you need to be available 24/7 and it has an non remove-able message about leaving your phone number for a text message reply. I don't want customers having my personal cell number so un-installing this app.
Hello Five and Diamond, thank you for your review and feedback! I can address these concerns for you, as they are understandable. The ability to set hours is available only on IOS at this time, but is coming for Android soon. I agree, it's not easy being available 24/7!
Your personal cell phone number will not be shown. If the buyer leaves a phone number, you can reply directly from within Shopify Ping. The buyer will be sent a text message to the number they left from a randomized phone number that Shopify Chat provides - not your own cell phone number. The buyer can stop receiving messages by texting "stop" or by deleting the conversation.
We would love to see you re-installing the app if this information helps. Just keep it updated and you can benefit from scheduling hours when that feature is released.
Feel free to contact us if you have further questions. Our email is ping@shopify.com.
Thanks again and hope to see you back!
Warm regards,
Veronica N.
Ping Support
Het lukt best goed om te communiceren met de Shopify inbox maar de app is soms wel wat traag. Het duurt even voor deze open gaat.
easy to chat with customers on a desktop computer, tablet, or phone. Im able to respond to customers when im not at the office.
Works fine with shopify theme! Could have more design settings. For example other type of chat icons.
Hi there Knifehero, thanks for leaving a review and providing feedback!
Customizing the chat icon will help with overall site branding and is great feedback that I will be sharing with the team. We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
The app works well and does as it should for an easy online chat app. I wish that you could attach images in the chat to better assist customers, I have to ask them to email me for that. I would also like it if I could send more than one link at a time and have it popup as a preview window. Lastly, there are issues with the shopify inbox on my computer communicating to the shopify inbox app on the cell phone. I will read a message and mark it closed yet I still have the notification on my app and no unread messages in the "open" section. Just a small glitch. Notifications are persistent and not as customizable as they should be. Could be slightly improved and be really wonderful!
Thank you for writing your review and for letting us know how you have enjoyed Shopify Inbox so far, and how you think it could be improved. I am happy to share that in the latest version off the app, customers will now have the ability to send images in their conversations that you can then view in the app. We also appreciate your feedback on the notifications issue which I will pass onto our development team. -Victor, Shopify Support
Love only dealing with one location for all our messages! Definitely makes keeping track of all the inboxes soo much easier!!!