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Very smooth integration into website, mobile and desktop. Real-time. Looking forward to many conversations and sales!
1 click install, easy to use. Great for online stores with an active customer base. Fb messenger only allows 33% of users to contact us, we are looking forward to more people using Shopify chat to contact us.
Seems like a solid build app.
Many thanks from the team at Paysocialmedia.com
Great Experience
Easy to install and comfortably running with KIT Ping on my mobile. My country Austria is not included yet in the SMS service but I would prefer mobile chat so this is the better option anyway.
+++
Einfach zu installieren und läuft komfortabel mit KIT Ping auf meinem Handy. Österreich ist nicht im SMS Service enthalten, aber ich bevorzuge eh den mobilen Chat also ist es so eh die bessere Option für mich.
Hello EGOECO!
Thank you for the five star review! So glad you found the app was easy to install and use with Shopify Ping. Shopify Chat conversations can be managed through Shopify Ping app on iOS, Android or Web (http://shopifyping.com/).
If you have any other feedback or questions, please reach out to our team: ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
Great app and great support like always from Shopify. If i have a question, then shopify is always there to help me instantly. Cool stuff, no problems.
Hello Cintalia, thank you very much for 5 stars!
I'm so pleased you are experiencing Shopify's amazing support network. We are here 24/7 to help with any questions or issues that may arise.
Our team for Shopify Ping and Shopify Chat can be contacted anytime directly at ping@shopify.com or via the support section of the app.
Wishing you great success!
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Works great and I'm so happy this exists now. It would be great if the customer got a red notification on the chat button showing they got a response from us if they closed the chat window
Hello Lancaster Cast Iron,
Thank you for your review, we appreciate your feedback.
We wanted to let you know that now customers will see a red notification on the chat button letting them know that you have responded to their message if they have closed the chat window.
All the best,
Ellen
just installed this app. i think it will be useful for me and will help me interacting with my customers.
Hello Kids Care, thanks for leaving a review!
We agree! We believe Shopify Chat will be a great way to connect with your customers to provide great customer service.
We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
I first watched a video tutorial about the advantages of it, then i followed the step by step and it was super easy to install.
Hello Infinity by Sammy Voigt, thank you so much for your fabulous 5 star review! That video is super helpful and I'm very happy you took the time to watch it first.
We have many video tutorials available in our Youtube Help Center channel, https://www.youtube.com/channel/UCSG_dVp-hi_hWP-Z7DlpRgQ if you want to look at other ones to help with your e-commerce journey.
Hope that helps! Get in touch if you need anything else and wishing you all the best.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Good job!
Inbox is awesome to use, replaces external apps entirely and the newly added feature of product cards are money! Cha-Ching!