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vraiment utile il me permet de convertir les clients qui ont des questions au moment de l achat. ils écrivent souvent pour poser une question et quand tu es en ligne tu réussi à les convertir.
Nothing to add. Does it's Job very smoothly. It is embedded to your shop as a sales channel. FAQ and premade answers are a good tool.
Shopify should have increased this a long time ago! Game changer for our business. Customers feel comfortable using it. They also get email replies so they don't have to hang around. All previous order information is available to.
Really handy app for keeping track of customer correspondence. Would love to be able to filter by message source (e.g. Shopify direct, Instagram), otherwise this has everything I need!
Hi there, Charlie and Fox. Thanks for leaving a review for Shopify Inbox! We're so happy to hear that the app has been good to you! We agree that having a filtering feature so you can address messages from particular sources would be nice to have. I'm happy to say that I've passed this feedback along to our Product Team for their consideration. Though I cannot comment on any timelines, you can feel confident knowing that our Team sees the value of such a feature. Thanks again for your review! -Imogen, Shopify Support
It was a great trial we had for this product... we may use it in the future. For now we will explore other options
Shopify Inbox is such a great app because it gives me the ability to stay on top of my customers' FAQs, feedback, shipping statuses, and product information. I simply love this app!
This is a great app, especially being FREE!
All over , better experience and easy to use for dummies also. really satisfied with their code works
It's our second day working with this app and so far it's working good. The only problem is that whenever we send a reply, it gives us the error: Inbox failed to deliver this message. Try again but after a minute the error disappears and looks like the message is delivered. If this issue can be resolved, it will be a very good and efficient app.
Hey, there! I'm sorry to hear you're receiving some error messages in the app. This can sometimes occur with Facebook messages if permissions haven't been setup correctly. If this is happening with Facebook messages specifically, please re-add the Facebook account in your Facebook channel. If this doesn't work or if this is happening with messages from platforms other than Facebook, please contact our team so we can continue troubleshooting with you: inbox@shopify.com. Thank you! - Brie, Shopify Support