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It is nice app to use, I wished it had more options such as multi-image attachment or files during the chat, also you should ad a search box to find the products from our website and suggest certain products out of our catalog to the customer right there and then otherwise we have scroll up and down thousands times to find one product. also the title of the subject line is cut half way so we do not know what products the customer is inquiring about and there should be a link to the product to our website in case we need to check details of the products with customer.
I'm delighted to hear that you've found Shopify Inbox to be a useful app to use, and we also appreciate you taking the time to share with us your feedback on how the app can be improved. I will be sure to pass your suggestions onto our development team. Thank you for getting in touch. -Victor, Shopify Support
Thank you very much for this work, but a lot of things are missing:
1. Search in messages (you may suggest connecting an external database or google sheet)
2. It is extremely important to link the conversation to a specific order. Otherwise, the conversation is lost and will no longer be found
3. Often messages are not sent the first time and you need to resend them again and again
Thank you for taking the time to share your feedback with us to help us better our services and offerings. We will be sure to pass your comments along to our developers for future consideration.
As for messages not sending the first time around, that is not expected behavior. Please connect with our Support team (https://bit.ly/2AWw5VA) directly so we can offer further troubleshooting. -Olivia, Shopify Support
Something doesnt work at all now ... When we want to go inside this app, The page say There’s a problem loading this page There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page
(opens a new window) for updates and try again later.
Thank you for notifying us of this issue here and for writing your review. If you have not done so already, I would recommend trying to log into your Shopify store through another browser or device to see if the issue is also present there when you try and access the app. It's possible that the error you have seen is browser-related and will not be present when you try another.
However, if the issue persists when trying to access the admin and the app this way, please contact our support team directly so that this issue can be troubleshooted and investigated in more detail: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Works very well, unfortunately still missing one or two small things. The customer and we do not get a chat history automatically.The automatic mail that a customer has written also does not work for some time. Super functional and clear, easy and fast setup.
Hey, there. Thanks so much for writing this review! We're delighted to hear that our app is working well for you, and we appreciate the feedback. We can see how having a chat history can be helpful for our merchants, and we'd be happy to pass this suggestion onto our development team!
If something isn't working properly on Shopify Inbox, then we may need to take a closer look at your account in order to resolve the issue. Please contact us via the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through callback, live chat, or emails. Cheers! -Elias, Shopify Support
it's really nice and cool app so far it's doing the job working very well for me, i don't know about tomorrow.
I liked this application, i can see the notification each and every time a customer reach out to me.
On utilise cette app et c'est vraiment pratique pour nous. Ceci permets de parler directement avec les clients via un seul chat.
I have tried this app. over and over again and I get so much spam. I received a porn message more than a few times left from my website chat and I receive a lot of people soliciting for business (to carry their products in my store) I don't know why this happens every single day, but it is too much to have to deal with. Gives me so much anxiety!
Thank you for writing your review and I am sorry to hear that you have been receiving these inappropriate and unwanted spam messages through Shopify Inbox. Unfortunately receiving these types of messages is always a possibility when you open up lines of communication with potential customers.
While it is unlikely that we can help prevent all spam messages from coming in, there are some options on our end that may be able to help. Please send an email addressed to Victor to inbox@shopify.com and I'd be happy to try and help you with this. -Victor, Shopify Support
Handige app maar niet als je webshop meerdere talen heeft. Je kunt je automatische berichten niet vertalen in meerdere talen.
we migrated from a paid livechat to save funds. so far it works for what we need, primarily a B2B busienss. The addition of the unified inbox assists greatly so that one person can manage the inboxes for all stores. It would be great if there was an automatic assignemnt feature so that only one perosn got notifications rather than all the users. the assigned user could then assign it to another if necessary.