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Chat is good but no way to turn off chat and just display FAQ after office hours. It would be perfect with that feature
Thank you for writing your review and for sharing your feedback with us here. I can see why it would be preferential to disable notifications coming through outside of office hours and will be sure to pass your feedback onto our development team who work with Shopify Inbox. We appreciate your suggestions on how we can improve the app. -Victor, Shopify Support
I really like this App. Thank you For your help, and the vision you make for everyone to become an entrepreneur.
Hi Haitianunion, thanks for the review and kind words.
So glad to hear that you like the app so far. If you'd like to learn more about how conversational commerce can grow your business, I'd recommend checking out this Shopify Blog: https://www.shopify.com/blog/live-chat-customer-service
And, if you ever need assistance or have feedback, please contact us directly at ping@shopify.com or via the support link inside the app on your phone.
Wishing you success in your business!
Ruby C.
Senior Support Specialist - Ping
The app is great for communicating with customers, however, I've received soliciting spam messages which can be annoying.
I use this app to communicate with customers that visit my store. The only reason I didn't give it 5 stars is that I wish it had some kind of ping to notify when a customer is trying to reach out
Hey, there. Thank you for taking the time and writing this review! If you're using the desktop notifications (https://bit.ly/3DyLxDv), then there is an alert sound and a visual indicator. That being said, for mobile notifications or mobile reminders (https://bit.ly/3sURAij), you can enable the sounds or the pop-up banner style for Shopify Inbox through the Notification settings on your iOS or Android device. If you need any help with this, then our support team would be happy to assist you. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
Pretty nice. A little bit more customization options would be great & "available hours" should be shown to customers directly.
But it works just fine :)
Hello DarkDolls, Thanks for honest review and feedback!
I'm glad you like it so far. I really appreciate the feedback and will make sure that it is passed along to our Product Development Team. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.
Thank you for taking the time and providing the feedback! We're delighted to hear that you're liking our app. We understand that you'd like to have more automation features and language support for Shopify Inbox, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support
Works well but could use some tweaks.
I love that it provides the customer order and cart info on the screen. I took one star off because it doesn't seem to integrate with other CRM apps where we store and access more in depth customer data and communications (hubspot, pipedrive, etc.)
I have been using this app for over 6 months now. It is better than other third party apps. However, there is no auto-response feature. This doesn't raise notifications consistently thereby we missed customer entry/exit. Also, unable to ping/reach the existing customer after they exit the store. More features need to be added to earn 5 *
Hello Swadeshi Boutique, thanks for your review and feedback!
Although Shopify Chat does not currently have auto-response feature, it does have an order look-up feature allowing customers to find a status on their order. Also, for the entry/exit feature, it does not send out notifications until the customer sends you a message.
We continually work towards making Shopify Chat a better app and rely on your feedback! If you have any questions, issues or additional feedback, we can be reached at ping@shopify.com.
All the best to your success!
Kind Regards,
Ruby C.
Senior Support Specialist - Ping
easy to use and used often by customers. easy to use and used often by customers. easy to use and used often by customers.