Değerlendirmeler (5.556)
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Ich finde das Tool bis auf ein paar Kleinigkeiten sehr gut! Allerdings antworten viele nach erfolgter Anfrage und Beantwortung nicht mehr. Woran das liegt ist mir bisher schleierhaft. Auch werden Gästeanfragen nur mit Kürzeln, die keine Rückschlüsse auf Personen zulassen angezeigt.
It's great but I need to be able to delete a sent message.
Or alter it. Then it will be 5 stars.
Cheers
Thank you for your review! -Emily, Shop Support
It's really good, but not as good as some 3rd party apps. I like how I can like products and make recommendations, but I experience lag, transmission errors, and the alerts seem delayed at times.
The app has some very good features like Initial FAQs, snipits and access to products for linking and sales. Being able to answer questions on the spot is quite nice and has helped make sales. My only complaint is that my customers are not able to attach files in the chat and this can be an inconvenience if a customer needs to send an image. It would be nice if this could be incorporated into the app. Other than that it's great.
Thank you for taking the time to share such a detailed review, and we're delighted to hear that you're enjoying the features on Shopify Inbox! We understand that customers being able to attach files is important to you, and we'd be happy to submit a feature request to our development team on your behalf for future considerations. Cheers! -Elias, Shopify Support
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Phone chat can't attach photo. If phone chat have attach photo function will be better. For other function so far so good.
Thank you for taking the time to write your review and provide us with your feedback. I can see why having the option to send photos in the chat would be beneficial and I will be sure to pass your request onto our development team for Shopify Inbox. -Victor
Die App ist eine große Erleichterung in der Kommunikation mit den Kunden! Ein paar Punkte könnte man noch verbessern: Integration mit Instagram Nachrichten funktioniert in der Inbox leider nicht (nur auf Facebook).
Es wäre außerdem super wenn man Notizen an einen Chat anhängen könnte und die Sofortantworten könnten ein paar mehr Zeichen vertragen. Man ist hier schon sehr eingeschränkt mit der geringen Zeichenanzahl. Wir nutzen die Sofortantworten nämlich als FAQ. Ansonsten super :)
I'm using this app it's very good for a small business, it's free, it don't have too many options see it on my site ezcellusa.com
This has been operational for a couple of months with us now, it does everything we expected and hoped it would do. It seamlessly integrates with our web site in an obvious yet subtle way. It has helped us engage with customers very simply and effectively.
I guess my only gripe would be, why is it not included as a standard feature of the Shopify platform? As such I wish we had been aware of it much earlier.
After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.