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Why in the world would Shopify, in this day and age, fail to allow sellers to attach a PDF or Word file in response to a customer query? The lack of such basic functionality has become a hallmark of Shopify's utter inability to provide functional products, from an email interface that allows file attachments (that we dont first have to upload to our Shopify Admin and attach a link???) to frankly their entire platform. A year in, and there is not a day that goes by that I am not caught up short at the utter lack of common sense functionality in everything they offer, and this is app is a perfect example. Now I get to fork out for yet another paid app to do what the Shopify system should just do as part of the platform, and I'm not going to stop pointing out these insane shortcomings. Zero stars should be an option, this is inexcusable.
Thanks for the detailed feedback. You're right that Shopify Inbox doesn't currently support attaching files like PDFs or Word docs directly within a reply, and that the workaround today is sharing a link to a file uploaded in your admin. That's a fair gap to raise, and a clear use case, so we'll pass it on to the team that builds Inbox. We appreciate you taking the time to explain exactly where this falls short for how you work.
leicht zu bedienen, super übersichtlich. Tolle Überischt über die Kundeninfos
Very easy to use, and I love the new AI response feature!
Acabei de fazer o teste e funcionou, muito bom, excelente essa ferramenta
We love this app because we can assign chats and we are in control of what the ai suggests.
This app keeps our customers informed on their inquires and concerns.
I find this app very helpful. It's an easy way for my customers to contact me. I like that I'll get email notifications when I get a new message in the Inbox. It works very well with my website and in the Inbox messages app. Overall, very happy with this app.
L'ho disinstallata perché venivo contattata solo da spam per phishing e furto d'identitá.
It's smooth and efficient, the reply message suggetion makes the whole work easy
무료로서는 너무좋습니다. 그래도 폰트 크기 조절만 가능했더라면 더 좋았을텐데 쪼금 아쉬워서 별3개만 드립니다.
나머지는 딱히 불편하것 없이 잘 사용중입니다.
좋게 평가해 주셔서 감사합니다. 큰 불편 없이 잘 사용하고 계신다니 정말 기쁩니다. 폰트 크기 조절이 가능하면 좋겠다는 의견도 잘 확인했습니다. 이런 피드백은 Inbox를 개선하는 데 큰 도움이 되며, 팀에 잘 전달하겠습니다. 시간 내어 소중한 의견 남겨 주셔서 감사합니다.
