Shopify Inbox

感謝您回報這個問題。應用程式無法開啟確實會影響您的使用，我們來協助您排除。建議先試試以下步驟：確認 App 已更新至最新版本、完全關閉後重新開啟、重新啟動裝置，若仍無法開啟可將 App 刪除後重新安裝。如果問題持續，歡迎透過 help.shopify.com/support 與我們聯絡，並告訴我們您使用的裝置與系統版本，我們會進一步協助您。

Thanks Mark, and following up on my email: what I said we were working on is now shipping. Customers can share their name and email to start a chat, like the previous Inbox, so visitors are identified again without any login. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you now have the choice. Reply to my email if it does not appear on your store this week.

Glad Inbox is working well for you overall. I can see how not being able to copy and paste images and links slows you down mid-conversation. For sharing images, the attachment/upload option in the message bar is often a quicker route than pasting, and links can be sent as typed-out text. Your feedback on making copy and paste smoother is genuinely useful and helps us keep improving Inbox for you and your customers.