Shopify Inbox

We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.

You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.

I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.

It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.

its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear.

I have tried refreshing my browser and everything.

Please help.

lIKE IT, BUT GAVE A SCAMMER THE INTERACTIVITY TO CREATE A LOT OF STRESS BY SENDING E A PAGE OF FALSE CODE 24 HOURS BEFORE LAUNCHING 3 YEARS HARD WORK, HOWEVER, IT HAS CREATED LEADS FROM NOT A LOT, SO FOR THAT I GIVE 3 STARS, THE LEADS ARE FEW BUT NONE THE LESS LEADS, ITS JUST A CHAT, ITS DOWN TO YOU TO REALLY HAMMER THE SALE WHEN THE MESSAGE OMES IN, BUT I CAN PUT MY EMAI ANYWHERE AND AKLOW THAT LUS I HAVE AL MY SOIAL MEDIA, I AM 50/50 ON THIS TOOL AND DOUBT I WILL BE KEEPING IT

It will look a lot cleaner if there's a hyperlink rather than sending the whole link

yes its good but most of the time its create problem in mobile app. there always a 404 error come. otherwise a good app to remain in contact with customers.

It's attracted Marketing Consultants who promise that paying them will make me rich. So far the only outcome is that I'm spending money and not seeing results.

Not being able to hit return whilst replying is a real issue. So painful!