Shopify Inbox

This is a good app that with some improvements, could actually be a 5 Star.

Very useful app -
1. can send product information
2. AI assistance added - reduces turnaround time in live conversation setting
3. Used effectively this type of customer is usually ready to buy.

I would definitely recommend this app to Shopify users, its easy to use and the AI seemlessly answers for you if you're not online.

Easy to use, good AI capability with excellent pre-filled suggested answers to questions.

Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.

Good but for some reason, I'm unable to reply on my phone. I'm able to type but not hit enter to reply to the customer.

It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.

I wish the mobile version was free for subscribers

Great for chatting to potential sales customers. More features including translation would be great...

It's really helpful. I really love it.

on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.