Shopify Inbox

Shopify Inbox is a simple and intuitive tool that helps streamline customer interactions. It provides clear insights into buyer information, with easy access to historical records and the ability to track whether visitors are online or offline. Additionally, its product recommendation feature enhances the customer experience.

However, it could be even better with an automatic translation function to cater to international customers and an option to paste screenshots for a more visual approach to communication. Overall, it’s a highly effective tool for managing customer service and enhancing engagement.

Very handy but could do with being able to create instant throw away single use discount codes in the chat window. Also, being able to create and manage a customers cart, including discounts etc would be very useful.

This app is incredible — having a live chat on your store that lets customers and visitors contact you effortlessly, you receiving the messages through both the mobile app and website, is pure genius.

Even better, the AI-powered suggested responses — generated in real time as clients type and send their messages, while considering both the ongoing conversation and the entire store context — are truly impressive. I recommend it to all store owners.