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When we set up our courses with Inflowkit a few years ago we were happy with the simple but well functioning interface and received great customer support. However, for the last 3 months we've been trying to get in touch with customer service and have had zero response. If someone from Inflowkit sees this, please contact us!
*Edited: they have responded and are helping us with our issue.
I configured the Inflowkit app, but I faced a few issues during setup. I reached out to support, and they initially responded saying they would check, but after that, there was no follow-up. My further questions went unanswered, and I waited 7–8 hours without any response. The next day, the entire chat disappeared, and the issues were still unresolved. Overall, the support experience was very poor.
Hi Katy, thanks for sharing this — I'm sorry about the experience.
We were working on your issues the whole time, but with the time difference our responses were too slow and I understand why it felt like we went quiet. We did try to follow up but it seems those messages didn't reach you, likely due to the same browser session issue that caused the chat to disappear on your end.
That's on us to handle better, and we're making changes to how we keep merchants updated while we work through their issues.
Your case is still open and we'd love to get this sorted for you. Just reach out through the support chat in the app and we'll pick up right where we left off.
Thanks for your patience, Katy.
The app works great and integrates with Shopify very well. I had some questions about the app and its functionalities and the customer service was absolutely fantastic. A team member was quick to offer to meet with me over Zoom to personally walk me through the steps of what I wanted to get done. He was extremely patient, polite, knowledgeable and proactive in suggesting solutions and making sure everything worked as expected.
Thank you for your feedback. We strive to provide excellent support to all our users, and we're glad we could assist you effectively. We're also continuously working to make Shopify integration even more simple, intuitive, and functional. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Being a small business owner, it's hard to find quality, cost effective solutions that meet my business needs.
I needed a solution that would allow me offer product subscription/autoship options for my customers AND a place to house, sell and broadcast my online training for students.
Though there are a several Shopify compatible apps out there, they are very costly and have a lot of features that, as a small business, I just didn't need. And most of the time you need 2 or 3 different apps just to get the job done.
Enter INFLOWKIT! I've been using them now for almost a year, maybe a little longer and it's been a blessing. Not only do they meet my needs for product subscriptions and online training offerings, their CUSTOMER SERVICE IS OUTSTANDING! They are friendly, accommodating and quick to respond. AND they are constantly adding new features to better serve their customers needs.
Inflowkit is a wonderful solution, I highly suggest giving them a try.
Thank you for your great review.
We appreciate your feedback, suggestions and queries. They continue to help us improve our service.
We are grateful to have you!
I am trying to move my courses from Learnworld to Inflowkit, im very excited to see how it turns out. I really like the app and the options and features it offers.
So far so good, i will update this review as the results comes thru.
Eric at Inflow has been fantastic. Resolved a number of issues for me quickly.
It's a really good app, and it's easy to set up courses and get them on sale quickly. Customer service was very responsive and helpful.
Thank you so much! We truly appreciate you for being a part of our community. We're glad you found the app easy to use and that our customer service was helpful. If you ever need anything, we're here for you!
Such an amazing app with excellent functionality, and the support team is incredibly fast and helpful. Highly recommend!
Thank you so much. We appreciate!
Our website development has been stalled for 5 days, and they haven't responded to our emails. The support is a disaster and completely ignores our emails. I wouldn't recommend them to anyone!!
We’re truly sorry to hear about your experience and completely understand how frustrating delays can be. Supporting our merchants is our top priority, and it’s never our intention to make anyone feel unheard.
After reviewing our records, we’ve confirmed that we responded to your emails and also reached out directly to offer assistance. If our messages didn’t reach you, or there’s been any misunderstanding, we’d love for you to reconnect with us. Our team is always available to help via live chat, email, or even Zoom calls, ensuring you get the support you need as quickly as possible.
Your feedback is invaluable to us, and we’re continuously working to improve every aspect of our service. Thank you for sharing your concerns, and we hope to have the opportunity to make this right and earn back your trust.
I am highly impressed with the level of support that is provided with this app. They are quick to respond to emails and will even schedule a Zoom session. this was huge because to getting our membership up and running quickly. I highly recommend this app.
