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A Master Class in Deception and Underperformance
Grin deceived us throughout the sales process, hiding critical information, overselling the platform, and getting us to sign a 12-month contract with auto-payments that are impossible to stop, even when scammed. We're left with a tool that fails to meet our needs and doesn't deliver what was promised.
Their "Curated lists" feature, touted as a white-glove service for creator search, is laughable. The team puts in minimal effort, delivering irrelevant or duplicate influencers. The promised robust discovery tool doesn't exist; they recently added a few search filters that are ineffective.
Grin is a resource drain, creating problems instead of solving them. They excel at cold selling and misleading demos, coercing small businesses into a 12 month contract. The reality is far from what's promised.
Avoid Grin and save yourself the frustration and wasted money. You'll likely end up trapped in a long-term contract for a product that fails to deliver.
Don't waste your money, what the sales person says the software does and what it actually does are 2 different things.
GRIN Creator Management Platform has been the foundation of my company's Influencer Marketing efforts since the start. GRIN brings efficiency to each creator relationship we instill, and it allows us to streamline our processes for maximum output.
GRIN hosts various features such as creating activations and campaigns, email templates, content logging, handling creator payouts, data analytics, and so much more. GRIN allows you to stay extremely organized with each creator relationship. From linking social media pages to custom tagging, staying detail oriented on GRIN is easy to navigate and extremely beneficial.
GRIN is an invaluable software run by the most passionate team of people. Each individual working behind GRIN strives to help their customers utilize the platform to their utmost advantage. GRIN is always updating and enhancing their platform based on customer feedback they receive. A new feature recently launched called 'GRINup' selects up to 50 prospective creators for you based on chosen criteria! Features like this can save hours of time searching through social media platforms for new creators.
I also love being a part of the GRIN community. They host various opportunities with all of their customers where people can network and deliberate on various influencer marketing concepts. I wouldn't have it any other way - GRIN has changed the game!!
Thank you for your honest feedback! We're always excited to hear how GRIN helps streamline processes and efficiencies for robust programs like yours. I'm glad that you're taking advantage of our additional resources including the online GRIN Community to network with like-minded marketers.
We've been growing our Influencer Marketing program with GRIN for several years now and had a super seamless experience with the Shopify integration! Easy to use to place orders in bulk, and effectively communicates back and forth with discount codes. Highly Recommended!
With Grin, we have been able to reach new talent, meaningfully build relationships and easily manage all product needs. Grin has been an extremely effective tool for SKIMS!
Thank you for your honest feedback! We're always excited to hear how GRIN has helped tackle so many of the challenges of running an impactful program like yours.
GRIN has been by far the best investment we have made in our company's influencer and creator marketing efforts. It has allowed us to scale and grow our in-house creator community, and to truly showcase the value of this program through tangible reporting.
In addition to bringing everything under one platform (product seeding, contract negotiation, reporting, etc.), the support from the GRIN team is unmatched. Whenever we encounter a bug or something in the platform that isn't working as expected, the support team and our account rep (shout out to Katie G!) are always on it.
As the influencer and creator space continues to evolve, we are confident that our investment in GRIN will continue to grow and sustain us.
great to create, fulfill, and track influencer orders to scale. It's been more time efficient for our team as well. The only downside is wish there was the ability in the Grin platform to choose shipment options for fulfillment so if we needed to create the shopify order on the creator's behalf, we can select which shipment method is needed instead of the connection settings!
GRIN is the ultimate influencer marketing platform! It truly has it all. We are able to manage our entire affiliate program within this platform and more. The team is so helpful and always go above and beyond whenever we have issues. GRIN has so many great features and I can't recommend them enough.
Grin has been invaluable in growing out influencer program and they are a fantastic company to work with.
Thank you for your honest feedback! It's great to hear GRIN helps grow your influencer program.
What do you dislike about GRIN?
There are several issues with the platform. Firstly, Instagram search and creator search has completely been taken off. These changes were not communicated before signing a new contract with Grin. Our primary use case was discovering influencers, at this point Grin is a glorified order-placing application for customers that links to Shopify.
The advertising of Grin Up, which is their supposed replacement for creator search run by actual humans on the Grin up team - it is the worst possible feature where Grin put its own team on manually finding influencers. In some cases they sent us "influencers" with no posts, some with no followers, it was like there had been no effort put into the process. If there are attachments, I will show the final output from the Grin Up team here as well.
Beyond all of this, the way they hid behind and misled us before the signing of our new contract was the most frustrating piece in the whole situation.
What problems is GRIN solving and how is that benefiting you?
Grin at this point is just taking our money, without solving any problems for us. We're less productive than before, we used Grin successfully for a year until they misled us and got rid of all their key uses.
What do you like best about GRIN?
Grin used to be a great platform, with good customer service. Now they have no first-party data, no ability to deliver what's needed from an influencer platform. I wish they ended our contract when we asked them to, now it's just a waste of money on our end.
Hi! Thank you so much for your honest feedback - I'm sorry your initial experience with the GRIN platform wasn't ideal. If you email me at ali@grin.co, we'd love to hear more about any challenges you have so we can formulate a plan to address them and ensure you're getting value from the platform as intended.
To address some of the comments from the review, GRIN has a fully functional creator search function, inclusive of Instagram and Tiktok, alongside several other recruitment features that comprise our Creator Discovery Suite. Finding and recruiting creators is critical to building an enduring brand, and we pride ourselves on helping customers find the ideal partners. I'd love to schedule time to give you an overview and strategy session on how best to use our recruitment tools to achieve your business objectives.