ShipGuard: Shipping Protection
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
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Expand revenue and secure orders with own custom shipping protection against damage, loss, and theft
ShipGuard: Shipping Protection helps merchants secure shipments with own in-house customizable order protection against loss, damage, or theft. It simplifies claims management with automated tools for refunds, reshipments, and reorders. Merchants can define exclusions for specific products or variants and manage digital insurance fulfillment with flexible status options. The app integrates seamlessly with Shopify, improving store operations and customer satisfaction.
- Define customizable shipping protection fees at checkout for customers.
- Set exclusions for specific products or variants from the insurance widget.
- Fully integrated claims management system for seamless issue resolution.
- Digital insurance fulfillment with flexible status options after purchase.
- Seamless Shopify checkout extension for easy integration and usage.
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Admin
- Checkout
- Checkout Extensibility
- Returns & Exchanges
- Order tracking
- Checkout upsel
- Warranties and insurance
Categories
Coverage type
Opt-in experience
Claims management
Customization
Offers and recommendations
Pricing
Free
Free to install
No monthly subscription. Platform fee is $0.49 USD per protected order, capped at $499
Features
- Unlimited Insurance orders
- Fixed, percentage & cart-value pricing
- Fully customizable widget
- Claim Management + Customer Claim Portal
- Auto-fulfillment for insurance product
- Product exclusion
- Upsell reminder popup
Standard
$9.99 / month
Features
- Unlimited Insurance orders
- Fixed, percentage & cart-value pricing
- Fully customizable widget
- Claim Management + Customer Claim Portal
- Auto-fulfillment for insurance product
- Product exclusion
- Upsell reminder popup
- Translations
7-day free trial
Plus
$29.99 / month
Features
- Checkout Extension (Shopify Plus only)
- Unlimited Insurance orders
- Fixed, percentage & cart-value pricing
- Fully customizable widget
- Claim Management + Customer Claim Portal
- Auto-fulfillment for insurance product
- Product exclusion + Upsell reminder
- Translations + Geo-location targeting
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (17)
(Updated Review)
I want to update my previous review and clarify that the issue I experienced was not caused by ShipGuard, but by my store’s theme setup.
After checking with the developer and reviewing their performance metrics, I realized the app works perfectly and does not slow down the store.
It’s actually a great tool; easy to use, fully integrated with Shopify, and best of all, it’s free. It helped me secure hundreds of orders and added real value to my shop. Thanks to the support team for helping me understand the setup better!
It worked a few times and then stopped working
Hi SEMILAC USA,
For full transparency:
You’ve been using ShipGuard since August 2025 while the platform was completely free.
On February 10, we introduced official pricing and provided a 7-day grace period until February 17. During that time, multiple notifications were sent via:
• In-app billing banners
• Email reminders
Our system also shows the app was accessed several times during the grace period, where the billing notice was clearly visible.
After February 17, Shopify automatically disables the widget when no plan is selected. This is a billing requirement — not a malfunction.
We offer a Pay-As-You-Go plan with no monthly subscription, specifically designed to keep costs flexible for merchants.
For nearly two years, we covered all infrastructure, server, and support costs ourselves while merchants collected protection revenue. Introducing pricing was necessary to sustain and continue improving the platform.
We remain available if you would like to reactivate and continue.
— ShipGuard Team
It's easy to set up, has been running perfectly, and is exactly what we wanted.
Support
App support provided by WeNexus.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store
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View customers
Customer data
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Edit products
Products, publications of products on sales channels, collections
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Edit orders
Assigned fulfillment, merchant managed fulfillment, all order details, third-party fulfillment
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Edit Online Store
Theme
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View other data
Locations
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