Intercom: AI Customer Service

The multistore beta is working great and will be a huge asset as we continue expanding globally.

That said, there are a couple of areas that could be improved:

It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.

When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.

Looking forward to future updates—this has the potential to be a game-changer for our operations.

This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!

The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores.

However, I see options for improvement:
- Displaying delivery address for an order details without requirement to go to Shopify
- A more clear and legible product list in the order
- Refunding and cancelling without having to leave Intercom
- Creating new orders doesn't allow to enter or select address for the customer

I think the UX side can be improved significantly but the functional side of importing data from multiple stores in the beta works without any bugs and glithches.

Great app which helps us getting more information about Shopify orders right from Intercom

Easy and seamless integration. Great for support team to quickly and easily ingest and reference all shopify order details.

Great for letting users automatically retrieve order details.

Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*

Make the website super slow, and lack integration parameters. Please make it better for Shopify!

The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.

*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.

We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.