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Intercom Suite: An AI Agent and Help Desk built specifically for customer service excellence
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
- Allow customers check their order status right from the Messenger
- Reduce customer questions by providing self-serve order information
- Save your support team time with order details in the Inbox
- Důležité informace
- Funguje s nejnovějšími motivy
Jazyky
angličtina
Tato aplikace není přeložena do jazyka čeština
Funguje s:
- Salesforce
- Slack
- Github
- zendesk
Kategorie
Posílání zpráv v reálném čase
Automatizované odpovědi
Kanály
Automatizace pracovního postupu
Cena
Partner Intercom může samostatně fakturovat externí poplatky, které se neobjeví na vaší faktuře Shopify. Zjistit více
Essential
$39 / měsíc
nebo $348/rok s úsporou 26 %
per seat
- Customer support for small businesses
14denní zkušební verze zdarma
Advanced
$99 / měsíc
nebo $1,020/rok s úsporou 14 %
per seat
- Powerful AI features for growing teams.
14denní zkušební verze zdarma
Expert
$139 / měsíc
nebo $1,584/rok s úsporou 5 %
per seat
- Security and reporting for larger teams.
14denní zkušební verze zdarma
Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti
Recenze (15)
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead ...
This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!
Thanks so much for the kind words and for using Intercom! We’re excited to share that multi-store functionality is now live—you can now connect multiple Shopify stores to a ...
Great app which helps us getting more information about Shopify orders right from Intercom
The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores.
However, I see options for improvement:
- Displaying delivery address for an order details without requirement to go to Shopify
- A more clear and legible product list in the order
- Refunding and cancelling without having to leave Intercom
- Creating new orders doesn't allow to ...
Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!
Podpora
Podporu aplikace poskytuje Intercom.
Zdroje
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
Vývojář
Uvedena
31. srpen 2016
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