About this app
Launched
August 31, 2016
Languages
English
Categories
ChatWorks with
Salesforce, Facebook, Twitter, Slack, Github, zendeskEngage and support your customers in real-time with friendly live chat and targeted messages
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
- Allow customers check their order status right from the Messenger
- Reduce customer questions by providing self-serve order information
- Save your support team time with order details in the Inbox
Pricing
External charges may be billed by Intercom separately from your Shopify invoice. Learn more
Free
Free
All charges are billed in USD. See all pricing options
10 reviews
The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.
*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.
App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.
The app itself is great and integrates nicely. We're huge fans.
However, the latency of the app is the real shame and is why it doesn't get 5 stars. This is by far the slowest tag to load at over 2700 ms! This definitely needs to be improved.
In a few clicks, I had intercom installed and live on my store. Was able to have my store's chat and help email all go into a single place. My customers can even check their order status on the intercom widget on my site so not as many customers are asking for help with order status.
We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.
About this app
Launched
August 31, 2016
Languages
English
Categories
ChatWorks with
Salesforce, Facebook, Twitter, Slack, Github, zendeskBuilt by Intercom
About Intercom
3.0 average rating
7 years building apps for the Shopify App Store
55 2nd St, 4th Fl., San Francisco, CA, 94105, US
Support
Send a messageteam@intercom.io