Ai Web Accessibility ADA WCAG
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for enhancing store accessibility and compliance with standards like WCAG and ADA. It offers features like text resizing, contrast adjustments, and AI-powered alt-text generation without affecting site speed. The app is easy to set up, requires no technical expertise, and allows for customization to match branding. Merchants praise the responsive support team and appreciate the detailed analytics for tracking feature usage.
Refine
-
By rating
I am very happy with Isonomy Web Accessibility. The app works perfectly and is very easy to use. It helps make my store accessible to everyone, which is very important to me.
But what truly impressed me is the support team. They are absolutely wonderful — excellent, responsive, kind, and truly care about helping their users. They supported me continuously with great patience and genuinely went above and beyond to make sure everything was fine.
I am still new in my work, and they treated me with the utmost respect, understanding, and kindness. I have never experienced such a caring and human support team before.
I highly recommend this app and this amazing team to every store owner, especially beginners like me.
Thank you from the bottom of my heart to the entire Isonomy team for your great work and incredible support
Why We Have Exiled the "Isonomy" App
We recently made the decision to remove the Isonomy accessibility widget from our storefront. We believe our customers deserve to know why:
A Principled Stand:
This app was originally a free tool designed to help disabled individuals and protect small store owners. Following a recent buyout, the "spirit of service" was traded for a pay-to-play scheme. Documentation that was once public is now gate-kept behind forced sales meetings and Calendly invites.
Predatory Pricing & Ghost Users:
The pricing model shifted overnight from free to a monthly fee plus nearly a dollar per user. We immediately noticed impossible spikes in "widget users"—claiming 700 people were using the tool during periods where our site traffic didn't even come close to those numbers. We refuse to participate in a system that appears to inflate data to justify exploitative billing.
Broken Development:
Despite marketing "new features" like custom triggers, the software is fundamentally flawed. Even when setting a custom trigger, the original icon remains un-hidable—rendering the customization useless. We believe this reflects a move toward incompetent, outsourced development driven by executive greed rather than user experience.
Privacy & Ethics:
We suspect these "Free ADA Audits" and tracking widgets may serve as fronts to monitor sites for non-compliance, potentially creating a database for future litigation. We will not allow our site to be a part of that ecosystem.
WAR for the ADA:
We are choosing human connection over predatory code. We can see right through these tactics, and we choose to exile them from our business.
Hi there,
Thank you for taking the time to share your feedback. We take all reviews seriously, and we'd like to address a few points for clarity.
In regards to pricing – Isonomy has always had a very generous free tier, and our pricing is very clearly outlined before installation. We have not had a "buyout" – our team is still the same, and our mission to make accessibility affordable for Shopify merchants has not changed.
In regards to widget user counts – these are very accurately tracked based on unique visitors who have interacted with the accessibility widget on your storefront. We would be happy to take the time to explain to you how this data is collected and verified. We have no reason to inflate these numbers – we are trying to build trust, not break it.
In regards to the custom trigger feature – we appreciate this technical feedback and would have loved the chance to work through this issue with you. Our support team is always available and will respond within hours.
The idea that we are using audits to build litigation databases is simply not true. We are a software company and are dedicated to helping merchants achieve compliance – full stop.
We are sorry that we were not given the chance to work through these issues before this review. Our door is always open if you would like to reconnect.
Best regards,
The Isonomy Team
We recently implemented Isonomy on a Shopify store and the results were immediate. The setup was fast and seamless requiring minimal effort to get started. Within moments of installation the app began identifying and resolving accessibility issues across the site.
We installed Isonomy Web Accessibility on our Shopify store, and the difference has been incredible. Unlike other apps that just add overlays, this actually fixes issues at the code level, which gave us much more confidence in meeting WCAG 2.2 Level AA and ADA requirements.
After adding Isonomy to our Shopify store, we experienced noticeable improvements right away. The installation was fast and hassle-free, requiring minimal effort. The app immediately started scanning our site and pinpointing accessibility issues, allowing us to quickly enhance the overall user experience.
Isonomy made it incredibly easy to improve accessibility on our Shopify store. The installation was quick, and the app started fixing accessibility issues right away. We especially like that it works at the code level instead of just adding an overlay.
Great app for improving store accessibility. Easy to set up, works smoothly, and adds useful features without slowing down the site. Highly recommended!
Isonomy Web Accessibility helped us improve our store’s accessibility and compliance very easily. The AI-generated alt text and WCAG scan features save a lot of time. Everything works smoothly with our Shopify theme without slowing the store. Great app with reliable support and useful accessibility tools.
After installing Isonomy on our Shopify store, we saw positive changes almost immediately. The setup process was simple and fast, with minimal effort required. The app quickly started scanning the site and highlighting accessibility areas that needed attention, helping us improve the overall user experience.
Setup was quick and worked perfectly with our existing theme. The built-in accessibility settings—like contrast adjustments, keyboard navigation, and screen reader support—are incredibly helpful for our customers. The real-time analytics also give us ongoing insights to keep improving. Highly recommended for any Shopify merchant serious about inclusivity.
