Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
March 1, 2022

Yaya from the support team is super attentive and always goes above and beyond to help me troubleshoot + optimize our online quiz experience. She will even spend the time to record a loom video and walk me through step by step!

Tower 28 Beauty
United States
About 1 year using the app
Jebbit Inc. replied May 19, 2022

Thanks for writing in! Great support is so important and we are glad to hear you experience has been top notch. We have shared your experience with Yaya, she is truly the best!

January 2, 2023

Yaya was incredibly helpful with an issue with my quiz placement I had a couple of days ago. She wasn't sure she could help me, but by the end of the day, she found the information I needed. She stuck with it when my Shopify expert could not help and Shopify support told me to hire an expert. Everyone gave up except Yaya. Thank you!

IBS/W
United States
About 1 year using the app
May 23, 2022

Awesome support staff! This company goes above and beyond to make sure you get the help you need to get set up.

The Groom Industries
Canada
About 1 year using the app
Jebbit Inc. replied June 8, 2022

Wonderful to hear! So glad to have you as part of the Jebbit family!

October 11, 2022

great app, friendly support! would recommend for anyone looking to have product surveys on their shop

Ralph's Orchard
United Kingdom
About 1 year using the app
Jebbit Inc. replied October 18, 2022

Thank you for your support! Yes product match and product recommendation quizzes are definitely a great Jebbit use case for any Shopify merchant!

February 2, 2023

this platform is very easy to use. If you do need support they are very quick to contact and can resolve issues quick. Adrian is amazing she is so sweet and fixes any issues that I have. (which really isn't much or anything serious) She also hopped on a quick call for me to make sure my inquiry gets answered. 10/10 for her!

Upful Blends
United States
About 1 year using the app
February 5, 2023

So far I have been enjoying this platform. I have a few things to work out before I publish my first Quiz but Maggie has been incredibly helpful. 10/10 for support!

Blush & Vyne
Canada
About 1 year using the app
September 22, 2022

This company seriously has the best customer service I have ever experienced! I started the app today and couldn't figure it out at first. I started a live chat and got an immediate response. A woman named Adrian has been a great help to me. I think I ended up being in the live chat for almost an hour because I had so many questions and I always got a response right away. Top company with good service and also a good app for collecting emails. Unfortunately I can only give 5 stars otherwise I would have given 10!

Mittense
Netherlands
11 months using the app
Jebbit Inc. replied September 22, 2022

Thank you team Mittense! We have passed your kind words to Adrian! So glad we were able to help you with your Jebbit - Klaviyo integration!

February 3, 2023

I had a bad experience with Octane AI - The support team was bad, they hiked their prices and they started sending disingenuous emails which, frankly, was the last straw. In comparison, the Jebbit support team so far has been top notch and their quiz builder seems to have all the functionality Octane did, if not more. Looking forward to getting more stuck in with this app!

Cancha
United Kingdom
10 months using the app
March 29, 2023

Jebbit's customer service is excellent! Their response time is minimal and quick. They understand the situation and provide the best and easiest solution. They would provide a video, a step-by-step guide if need be which I think is incredible. Great work!

Nudestix
United States
10 months using the app
Jebbit Inc. replied September 1, 2023

Thank you for your review!

March 27, 2023

Adrian and Kelsey have been very helpful with onboarding our brand to Jebbit. They spent 1:1 time with me to help make adjustments to our current quizzes and walked me through the process step by step. Great support!

NYDJ Apparel
United States
9 months using the app
Jebbit Inc. replied September 1, 2023

Thank you for your support!