Unlike other live chat apps on the Shopify Market, Jivo is omnichannel.

Well, what does that mean?

It means live chats on your Shopify website, chat support to clients on Facebook, messages to your company’s email address, and calls to a phone number in any country – all go to one convenient JivoChat app.

Social Proof:

Every month, Jivo empowers 270k websites and 60k Facebook pages around the world to engage in over 12 million chats.

How does it work? The 4 Platform Connection:

1. Live Chat for Shopify: Talk with new and live visitors to your site with a proactive in-app support chat.
2. Facebook Messenger: Continue your conversation on your customers’ favorite social media outlet: Facebook.
3. Phone: Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callback feature encourages your potential customers to call you from the live chat widget that you can close more deals.
4. Email: Redirect emails from your company’s address (like info@yourcompany.com) to the Jivo Inbox – your team will reply faster and no message will ever be missed.

What makes JivoChat live chat for Shopify different?

• Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!
• Team communication: Transfer and invite colleagues to participate in open support chats with customers.
• Omnichannel: Send and receive client communications through live website chat widget, phone, email, and Facebook.
• Callback from queue: Blow your customer’s minds by calling them back in less than 27 seconds.

What We Do Better:

• Access Facebook: Chat on Facebook easily without needing to log in or open a new tab.
• Visitor Monitoring & Smart Triggers: Track your visitors on Shopify in real time and proactively initiate chats with them upon conditions you’ve set.
• Automatic Translator: Forget the language barriers, Jivo will translate your live chat in both directions instantly and fluently.
• Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you’ve sent before.
• Pointer: Highlight specific items on your website for your customers on Shopify.
• Typing Insight: See the messages that visitors type in real-time before they hit “send.”
• CRM Integrations, API, Webhooks and Mobile SDK: Connect each tool to our platform and build an amazing support system.
• Free Online Chat support for Shopify.

We have integrations with Ecwid, Wix, Bigcommerce, Pipedrive, AmoCRM, ZohoCRM, GoDaddy, Joomla, Prestashop, Drupal, Weebly, Squarespace.