JivoChat Business Live Chat

JivoChat Business Live Chat

by JivoChat

FREE License! Live Chat, Calls, Facebook & Email for Shopify.

4.8 of 5 stars(80 reviews)

Comminucation in One Place

Your messages and live chat history can be found in one inbox so there’s no need to sign up for multiple communication tools.

Team & Ticket

Your business is your team, even if there 2 of you, simplify your communication and track the tickets by JivoChat app.

Best customer experience

You can double your sales by improving your customer chat service and live support experiences.

About JivoChat Business Live Chat

Unlike other live chat apps on the Shopify Market, Jivo is omnichannel.

Well, what does that mean?

It means live chats on your Shopify website, chat support to clients on Facebook, messages to your company’s email address, and calls to a phone number in any country – all go to one convenient JivoChat app.

Social Proof:

Every month, Jivo empowers 270k websites and 60k Facebook pages around the world to engage in over 12 million chats.

How does it work? The 4 Platform Connection:

  1. Live Chat for Shopify: Talk with new and live visitors to your site with a proactive in-app support chat.
  2. Facebook: Continue your conversation on your customers’ favorite social media outlet: Facebook.
  3. Business Phone: Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you from the live chat widget that you can close more deals.
  4. Email: Redirect emails from your company’s address (like info@yourcompany.com) to the Jivo Inbox – your team will reply faster and no message will ever be missed.

What makes JivoChat live chat for Shopify different?

  • Omnichannel: Send and receive client communications through live website chat widget, phone, email, and Facebook.
  • Callback from queue: Blow your customer’s minds by calling them back in less than 27 seconds.
  • Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!
  • Multi-agent live chats: Transfer and invite colleagues to participate in open support chats with customers.

What We Do Better:

  • Access Facebook: Chat on Facebook easily without needing to log in or open a new tab.
  • Visitor Monitoring & Smart Triggers: Track your visitors on Shopify in real time and proactively initiate chats with them upon conditions you’ve set.
  • Automatic Translator: Forget the language barriers, Jivo will translate your live chat in both directions instantly and fluently.
  • Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you’ve sent before.
  • Pointer: Highlight specific items on your website for your customers on Shopify.
  • Typing Insight: See the messages that visitors type in real-time before they hit “send.”
  • CRM Integrations, API, Webhooks and Mobile SDK: Connect each tool to our platform and build an amazing support system.
  • Free Online Chat support for Shopify.

We have integrations with Ecwid, Wix, Bigcommerce, Pipedrive, AmoCRM, ZohoCRM, GoDaddy, Joomla, Prestashop, Drupal, Weebly, Squarespace.

Integrates with

  • Google Analytics,
  • Facebook Messenger,
  • Webhook,
  • Mobile SDK,
  • CRM,
  • zapier

See the app in action

Explore how the app works in an example store.

View example store

Media gallery


Free Basic Plan


This month promo: 1 year of free PRO License!

  • Lifetime free 5 users

  • Unlimited live chats and websites

  • Live chat support in 20 languages

  • Desktop, Mobile and Browser apps

  • 24/7 customer support

Professional Plan


or $10/month billed at $120 once per year

  • Basic Plan + Numerous Features!

  • Proactive live chats

  • Detailed visitor info

  • Canned responses

  • Live chat and file transfer

  • Live visitor monitoring

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 80 reviews

  • 5 of 5 stars
    94% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    4% of ratings are 1 stars

Most recent reviews


App molto semplice da installare e facile da utilizzare. E' completa. Sono molto soddisfatta.

Developer reply

May 21, 2019


Simply IcedOut

Few minutes after installing it then boom! I can now communicate with customers for free and real -time! best app ever that is free!

Developer reply

May 21, 2019

You're right. We have a very simple app to set and start working. Thank you very much for your review!

Simply Gifts

I installed this app a few days ago. I changed from another app because it wasn't user-friendly when it came to answering messages and I didn't particularly like the message interface on the website. I find JivoChat very easy to use and was really easy to set up. I also love the chat box and I have had a few people use it already, so I am very happy so far.

Developer reply

April 12, 2019

Thank you very much, we appreciate your feedback.