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Jivo Omnichannel Suite

Jivo Omnichannel Suite

by JivoChat

Finally! Chats, FB messages, calls & emails, all in one app

4.9 of 5 stars(64 reviews)
Free plan available
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Everything in One Place

Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools.

Time Efficiency & Organization

Your team can react quickly to all inquiries -- you don’t have to switch between apps to reply on different channels.

Sales Booster

You can double your sales by increasing website conversion rates and providing better customer service experiences.

About Jivo Omnichannel Suite

Unlike other live chat apps on the Shopify Market, Jivo is omnichannel.

Well, what does that mean?

It means live chats on your website, chats with clients on Facebook, messages to your company’s email address, and calls to a phone number in any country – all go to one convenient JivoChat app.

How does it work? The 4 Platform Connection:

1.Live Chat: Talk with new and current visitors to your site with a proactive in-app chat.

2.Facebook: Continue your conversation on your customers’ favorite social media outlet: Facebook.

3.Business Phone: Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.

4.Email: Redirect emails from your company’s address (like info@yourcompany.com) to the Jivo Inbox – your team will reply faster and no message will ever be missed.

What makes JivoChat different?

*Omnichannel: Send and receive client communications through live website chat, phone, email, and Facebook.

*Instant callbacks for visitors: Blow your customer’s minds by calling them back in less than 27 seconds.

*Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!

*Multi-agent chats: Transfer and invite colleagues to participate in open chats with customers.

What We Do Better:

*Access Facebook: Chat on Facebook easily without needing to log in or open a new tab.

*Visitor Monitoring & Smart Triggers: Track your visitors in real time and proactively initiate chats with them upon conditions you’ve set.

*Automatic Translator: Forget the language barriers, Jivo will translate your chat in both directions instantly and fluently.

*Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you’ve sent before.

*Pointer: Highlight specific items on your website for your visitors.

*Typing Insight: See the messages that visitors type in real-time before they hit “send.”

*CRM Integrations, API, Webhooks and Mobile SDK: Connect each tool to our platform and build an amazing support system.

Social Proof:

Every month, Jivo empowers 240k websites and 40k Facebook pages around the world to engage in over 12 million chats.

Integrates with

  • Google Analytics,
  • Facebook Messenger,
  • Webhook,
  • Mobile SDK,
  • CRM,
  • VoIP

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Pricing

See all pricing options
Basic Plan

Free

  • Lifetime free 5 users

  • Unlimited chats and websites

  • Chat customization in 20 languages

  • Desktop, Mobile and Browser apps

  • 24/7 customer support

Professional Plan

$15/month

or $10/month billed at $120 once per year

  • Basic Plan + Numerous Features!

  • Proactive chats

  • Detailed visitor info

  • Canned responses

  • Chat and file transfer

  • Real-time visitor monitoring..

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.9 of 5 stars
 Based on 64 reviews

  • 5 of 5 stars
    95% of ratings are 5 stars
    (61)
  • 4 of 5 stars
    2% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    3% of ratings are 1 stars
    (2)
View all 64 reviews

Most recent reviews

HurleyRobertsService.com

Rating
5 of 5 stars
Posted
November 14, 2018

We just started using Jivo and they are great. Easy to install, customer service (via their own chat) is always there with all the answers. Works well on our mobile Wix site, something we required. So far, so good!

Quality Golf Cart Covers

Rating
5 of 5 stars
Posted
July 26, 2018

Easy to use chat, that works great.

Video Game Accessories Select

Rating
1 of 5 stars
Posted
July 23, 2018

Worst customer service experience you'll ever experience. Didn't even get to use the program for the 14 day free trial because it would error 500 on load. Followed all the steps customer service told me to and when they couldn't figure it out they just closed the case as solved. Don't give them your money one problem and your on your own!

View all reviews