Communication in One Place
Your messages and live chat history can be found in one inbox so there’s no need to sign up for multiple communication tools.
Team & Ticket
Your business is your team, even if there are just 2 of you, simplify your communication and track the tickets by JivoChat app.
Best customer experience
You can double your sales by improving your customer chat service and live support experiences.
About JivoChat Business Live Chat
Unlike other live chat apps on the Shopify Market, Jivo is omnichannel.
Well, what does that mean?
It means live chats on your Shopify website, chat support to clients on Facebook, messages to your company’s email address, and calls to a phone number in any country – all go to one convenient JivoChat app.
Every month, Jivo empowers 270k websites and 60k Facebook pages around the world to engage in over 12 million chats.
How does it work? The 4 Platform Connection:
- Live Chat for Shopify: Talk with new and live visitors to your site with a proactive in-app support chat.
- Facebook Messenger: Continue your conversation on your customers’ favorite social media outlet: Facebook.
- Phone: Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callback feature encourages your potential customers to call you from the live chat widget that you can close more deals.
- Email: Redirect emails from your company’s address (like email@example.com) to the Jivo Inbox – your team will reply faster and no message will ever be missed.
What makes JivoChat live chat for Shopify different?
- Folks really love our mobile app: JivoChat mobile is rated 4.6 on the AppStore, higher than most other live chat apps!
- Team communication: Transfer and invite colleagues to participate in open support chats with customers.
- Omnichannel: Send and receive client communications through live website chat widget, phone, email, and Facebook.
- Callback from queue: Blow your customer’s minds by calling them back in less than 27 seconds.
What We Do Better:
- Access Facebook: Chat on Facebook easily without needing to log in or open a new tab.
- Visitor Monitoring & Smart Triggers: Track your visitors on Shopify in real time and proactively initiate chats with them upon conditions you’ve set.
- Automatic Translator: Forget the language barriers, Jivo will translate your live chat in both directions instantly and fluently.
- Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you’ve sent before.
- Pointer: Highlight specific items on your website for your customers on Shopify.
- Typing Insight: See the messages that visitors type in real-time before they hit “send.”
- CRM Integrations, API, Webhooks and Mobile SDK: Connect each tool to our platform and build an amazing support system.
- Free Online Chat support for Shopify.
We have integrations with Ecwid, Wix, Bigcommerce, Pipedrive, AmoCRM, ZohoCRM, GoDaddy, Joomla, Prestashop, Drupal, Weebly, Squarespace.
- Google Analytics,
- Facebook Messenger,
- Mobile SDK,
See the app in action
Explore how the app works in an example store.View example store
Free Basic Plan
Best live chat app for Shopify
Lifetime free 5 users
Unlimited live chats and websites
Live chat support in 20 languages
Desktop, Mobile and Browser apps
24/7 customer support
or $13/month billed at $156 once per year
Stand out with amazing customer service
Basic Plan + Numerous Features!
Proactive live chats
Detailed visitor info
Live chat and file transfer
Live visitor monitoring
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 86 reviews
Most recent reviews
I used this app and it did not meet my requirements so I uninstalled it. Despite I did not subscribe to any news they kept spamming me with information that I was not interested in from different email addresses. Last email it said your plan will expire soon please renew which obviously it is not true because I uninstalled the app, I found it a scam to do this because I almost uninstalled another chat app that is working for me because of their spamming. Bad practices, bad policy, I won't recommend it at all
Hello Eva, we are sorry to hear that you received many emails from us.
We would appreciate it if you share with us your requirements that Jivo didn't meet.
Suzy's Dog Fashion - Since 1954
Very happy with JivoChat and the team behind it.
Tools work well, and even when there is a slight bump on the road it is actually resolved quickly and in person.
We've been using the chat, callback, telegram and facebook integrations on a number of sites amongst our shopify site www.suzysdogfashion.com
*** Stars for sure.
i love this app so far. visit my site www.caninesworld.com to see how it would let costumer connect with you and get a better idea. Haven't try costumer support yet so i can't say anything from that side but definitely try it.