Reviews (21)
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Love the app. So much easier than other interfaces I've used. I love that I can do bulk labels then choose the best rate for each one.
Joovii has made shipping so much easier for our Shopify store.
Before this we were using Transdirect and it always felt clunky. We had to switch between windows, manually fill in details and double handle information that was already in Shopify. It worked, but it wasn’t smooth.
With Joovii, we can book shipping directly from Shopify in a few clicks. No jumping around, no re-entering data. It feels like it’s actually built for ecommerce rather than bolted on.
It’s streamlined our fulfilment process and saved us hours every week.
junk interface. overly complicated and difficult to use on the phone format. shipping prices are often inflated compared to fulfilling the order in the shopify orders page? does not make sense.
also decides not to work every few weeks.
Disapointed that sendle could not give its users more notice however have been swithed over to another provider swiftly thanks to Joovii support.
I have been using the app for 4 years and just added the Australia Post integration which works beautifully.
Andrew and Bivash are really listening to the feedback they receive and are very prompt in implementing fixes / improvements.
Thank you to the Team: I highly recommend this app.
This app is great. It saves me so much time. Customer service is great. Andrew helped me fix a few errors I had made with in hours of me needing help. He also took the time to step me through using the app so it can be even more effective for my needs.
Editing my 1 star review here and changing it to a 4, a lot of my initial issues were my fault not knowing where things were and with Sendle as a company (not the app itself). That said, there are still quite a few features that I'd love to see and would make this a 5 star app. A few of which are load speeds, being able to see the ordered items from the orders page and being able to switch to drop off instead of pick up within the order itself (instead of having to change the default in the settings).
Hi, It seems that your main issue was with the courier service itself, more so than the app. At Joovii we aim to provide the best app we can, but as we are not Sendle, can only escalate delivery issues to our contacts at Sendle if you raise them to us. This app does support both pickup and drop off, you can select a default option and also apply your preference at the time of booking. We are 100% ready to support any issues with the app and also escalate to Sendle any issues with their delivery service.
sendle service is very disappointing. I would not recommend it to anyone who cares about their reputation.
Our first ever shipment has so far taken over 25 days to be delivered and still no one knows where it is. The customer service is not responsive and it seems the agents do not know what they are doing!
I suggest to stay away and do not waste your money on Sendle.
Thank you for your review. Just to clarify, we are Joovii, an independent app developer that built an app to connect to Sendle and not Sendle itself. While we can reach out to Sendle and push them to address merchants issues, I'd ask you to reconsider your feedback and score regarding the app itself rather than mark us against Sendle's performance.
I did experience some basic technical challenges Andrew from customer service was very helpful in dealing with the issue .
Very happy with the shipping app which allows me compare pricing between different providers
I am extremely grateful to have had Andrew assist me with all of my questions relating to using Sendle Shipping for my new website. There is customer service and then there is Andrew who is on a whole other level. It is difficult to receive this kind of online support at times but Sendle Shipping has been a breeze.
