Keeping ‑ Helpdesk for Gmail
- Pricing
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From $30/month. Free trial available.
- Rating
- 5.0 (3)
- Developer
- Katsu Ventures
Featured images gallery
Keeping is the easiest way to share a support inbox without ever leaving Gmail.
Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. Then you can assign, discuss, and prioritize it right inside Gmail.
- See your customer's order information right inside Gmail.
- Sync your support account to your personal or work Gmail.
- Advanced reports measure response time, ticket volume, and agent performance.
Languages
English
Works with
- Gsuite
- Gmail
- Google Workspace
- HubSpot
- Zapier
Categories
Pricing
Plus
$30 / month
or $288/year and save 20%
$10 per each additional agent
- Unlimited support tickets
- 3 Support Agents Included
- 5 Shared Mailboxes
- 2 Workflows
- No Branding
14-day free trial
Unlimited
$48 / month
or $504/year and save 13%
$16 per each additional agent
- Unlimited support tickets
- 3 Support Agents Included
- Unlimited Shared Mailboxes
- Unlimited Workflows
- No Branding
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (3)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
tl;dr - Keeping is exactly what we have been searching for to better handle our customer inquiries via support emails, and in a more professional manner. :)
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As a small company the "Plus" subscription is plenty for our needs, as opposed to the also-affordable "Unlimited" plan. (We also chose the annual payment plan for the 20% off deal they were offering at the time.)
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Everything is done ...
Thanks for this great and very comprehensive review! 😊
I LOVE KEEPING AND THEIR STAFF!!! Keeping has truly helped bring some organization to us. So easy to use, beneficial update releases, integrates FLAWLESSLY. Forrest Gump could use it, it's so easy. I give it a A++++++ for sure. Now, let's talk about the Keeping team. The customer service they've provided me from the beginning has been TOP NOTCH! No question is too small, you'll get a response ...
Hey, thank you for the review! 😍 We strive to provide amazing support to all our customers, great to hear you are getting it!
We love using keeping! It's so easy if you work with multiple people and multiple inboxes. Our workflow has been going so much smoother since using Keeping. Another thing that we really appreciate is the customer service, whenever we have a question, you'll have an answer in no-time! All in all a great company to work with! :)
We think our customer service is A+, too (but of course, we're biased! 😉)! Thanks for the wonderful review!
Support
App support provided by Katsu Ventures.
Resources
Developer
Launched
August 19, 2021
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