Kiri ‑ Helpdesk & Helpcenter

Kiri ‑ Helpdesk & Helpcenter

From $29/month. 14-day free trial.
Rating (5.0)
Reviews
Developer

About this app

Launched

December 9, 2019

# The most powerful and easy to use all-in-one customer support help desk and help center for Shopify stores. Kiri Helpdesk & Helpcenter is a must have tool for a modern, growing business. Stay ahead of your competitors and keep your customers loyal by utilising your Kiri AI and data. # Save your team and customers the time they deserve. Connect all of your communication channels to your helpdesk and make your own professional FAQ page. Don't waste time in a live chat. Let your customers...

# The most powerful and easy to use all-in-one customer support help desk and help center for Shopify stores. Kiri Helpdesk & Helpcenter is a must have tool for a modern, growing business. Stay ahead of your competitors and keep your customers loyal by utilising your Kiri AI and data. # Save your team and customers the time they deserve. Connect all of your communication channels to your helpdesk and make your own professional FAQ page. Don't waste time in a live chat. Let your customers... more

Pricing

14-day free trial

Starter

$29/month

$22 per extra 100 tickets - only tickets with replies are counted

  • 250 monthly tickets
  • Unlimited agents
  • FAQ
  • Personal AI
  • Automations
  • Customer analysis
  • Intuitive reporting
  • Growth suggestions

Growth

$49/month

$20 per extra 100 tickets - only tickets with replies are counted

  • 500 monthly tickets
  • Unlimited agents
  • FAQ
  • Personal AI
  • Automations
  • Customer analysis
  • Intuitive reporting
  • Growth suggestions

Established

$99/month

$18 per extra 100 tickets - only tickets with replies are counted

  • 1000 monthly tickets
  • Unlimited agents
  • FAQ
  • Personal AI
  • Automations
  • Customer analysis
  • Growth suggestions
  • Remove branding
  • Dedicated support

Starter

$29/month

$22 per extra 100 tickets - only tickets with replies are counted

  • 250 monthly tickets
  • Unlimited agents
  • FAQ
  • Personal AI
  • Automations
  • Customer analysis
  • Intuitive reporting
  • Growth suggestions

Growth

$49/month

$20 per extra 100 tickets - only tickets with replies are counted

  • 500 monthly tickets
  • Unlimited agents
  • FAQ
  • Personal AI
  • Automations
  • Customer analysis
  • Intuitive reporting
  • Growth suggestions

Established

$99/month

$18 per extra 100 tickets - only tickets with replies are counted

  • 1000 monthly tickets
  • Unlimited agents
  • FAQ
  • Personal AI
  • Automations
  • Customer analysis
  • Growth suggestions
  • Remove branding
  • Dedicated support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

1 review

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
Edited December 12, 2019

We were lucky to get early access to this app and are really content with the value it has had on our business ever since the beginning. Kiri has remarkably lightened the load of the emails that were once operated manually. It does so by providing efficient automation features like identifying the ticket types (order status, returns, change details) and generates replies according to the customer’s order details. This app has also enabled us to create our own general email structures and use them as an automation in compliance with the emails received. For example, if a customer requires a shipping update, the system can generate a response using the tracking link and other order data automatically. We have automated many of our inquiries in that fashion. The time savings really add up.
All along with the reply automation, Kiri has to offer many more relevant features, which have made operating our business easier. This includes creating custom views to automatically sort our tickets, which means that we don’t need someone to manually assign the customer service and sales tickets anymore.
Setting up everything is super simple and less time-consuming than with other helpdesks that we've used.

Marssos
United Kingdom
Almost 4 years using the app

About this app

Launched

December 9, 2019

Built by Kiri

About Kiri

No reviews yet

4 years building apps for the Shopify App Store

Merirahu 29, Tallinn, 13516, EE

Support

Send a message

help@kiri.ai