KYC | Know Your Customer
- Pricing
-
Free plan available. Free trial available.
- Rating
- 4.5 (21)
- Developer
- H3 Technologies
Featured images gallery
Identify risky customers, reduce return rates, and manage orders smarter with customer insights.
Know Your Customer analyzes customer behavior to help you reduce returns and improve order quality. It tracks return history, calculates return ratios, and automatically tags customers with frequent returns. For Shopify Plus merchants, the app can disable Cash on Delivery (COD) at checkout for customers with repeated return patterns. Make informed fulfillment decisions and safeguard your profits.
- Track customer return behavior and calculate return order ratios easily.
- Auto-tag risky customers based on return thresholds for quick review.
- Disable COD at checkout for repeat returners (Shopify Plus only).
Languages
English
Works with
- Checkout
- Shopify Admin
Categories
Pricing
Free
Free
Features
- Includes upto 30 orders per month
- Risk Tagging
- Block COD on checkout
- Cancellation Rating System
Standard
$2.99 / month
Features
- Includes up to 500 orders per month
- Risk Tagging
- Block COD on checkout
- Cancellation Rating System
3-day free trial
Basic
$10 / month
Features
- Includes up to 2500 orders per month
- Risk Tagging
- Block COD on checkout
- Cancellation Rating System
3-day free trial
Advance
$25 / month
Features
- Includes up to 10000 orders per month
- Risk Tagging
- Block COD on checkout
- Cancellation Rating System
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (21)
Subject: Feature Request: Transition from Qualitative Labels to Quantitative Risk Brackets
Message:
I am currently using KYC | Know Your Customer to manage my order flow, but I find the current "High/Medium/Low" risk labels too broad for precise decision-making.
My store's average cancellation rate is 23.08%. When a customer is flagged as "Medium," I cannot distinguish if they have a 20% risk (near my average) or a 40% risk (double my average).
I request the implementation of 10% granular brackets:
0–10% (Safe)
11–20% (Below Average Risk)
21–30% (Average Risk)
...up to 90–100% (Critical Risk)
Having this level of precision would allow me to automate my fulfillment logic more effectively and reduce manual review time.
KYC Know Your Customer is a very useful app for verifying customers and reducing fake or risky orders. Easy to set up and works smoothly. Support team is responsive and helpful.
Thank you for your feedback. We’re glad to hear the app helped with customer verification and reducing risky orders, and that setup and support met your expectations.
Very helpful app for verifying customers quickly. Reduces fraud and builds trust. Highly recommended!
Support
App support provided by H3 Technologies.
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