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Kraken ‑ Login as a Customer

Streamline Logins for Guest and Migrated Customers

$25/month. 3-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

streamline logins for guest and migrated customers

Key values section

Power Up your CS team

Shopify Plus Customers can use our Login as a Customer feature to quickly resolve Customer Service related issues. Great for Subscriptions.

Customer Login Made Easy

Simplify the login process with an upgraded form and custom messaging for specific customers. No more customer confusion.

Great for Migrations

Show custom messages during customer login to users with a specific tag. Great for migrations and Guest Checkouts. Makes migrations a breeze

App details

Kraken ‑ Login as a Customer

Kraken ‑ Login as a Customer

Our App simplifies the login process and allows guest and migrated customers an easy way to login.

Key Features:

  • Login helper functionality that simplifies the default login form. A simple, yet powerful feature that removes any confusion for customers if they have an account or not. The optimized workflows are unique to each customer.
  • Simple & Quick Account Invite to your customers.
  • Allow users to search for their account with email only and display custom messaging including sending the account activation email. A process that is very useful for migrations since customers don't have a Shopify password yet.
  • Search for specific customer tag during the login process and display custom message.
  • Multilingual app.
  • Minimal setup requirements with zero installation procedure.
  • In-app chat and support.

Bonus Feature (Shopify Plus stores only.):

  • Login as a customer from the customer details page.
  • In-App searchable customers table with the "Login as a Customer" action for every customer account helps you find and login quickly.
  • Zendesk integration: Login as a customer from the customer and ticket pages at your Zendesk account dashboard.
  • Gorgias integration: Login as a customer from the customer and ticket pages at your Gorgias account dashboard.

How It Works:

  1. Install the app.
  2. Go to settings page and fill-in the required fields.
  3. Start using!

Frequently Asked Questions:

1. Can I use the rest of the features without a Shopify plus account?

Absolutely. The only feature that is related to Shopify Plus accounts is the "Login as a Customer" functionality. The rest of the features can be used by all accounts.

2. Is it easy to install and setup?

Yes, actually is so easy that the app doesn't require any manual theme integration or to follow complex installation instructions. Just install the app and then visit the app settings section to modify according to your needs. The app loads only a script file dynamically at the account page.

Login as a Customer feature requires the Multipass key which is only available to Shopify Plus accounts.

Launch date

Integrates with

  • ZenDesk
  • Gorgias
Kraken ‑ Login as a Customer

Kraken ‑ Login as a Customer

Our App simplifies the login process and allows guest and migrated customers an easy way to login.

Key Features:

  • Login helper functionality that simplifies the default login form. A simple, yet powerful feature that removes any confusion for customers if they have an account or not. The optimized workflows are unique to each customer.
  • Simple & Quick Account Invite to your customers.
  • Allow users to search for their account with email only and display custom messaging including sending the account activation email. A process that is very useful for migrations since customers don't have a Shopify password yet.
  • Search for specific customer tag during the login process and display custom message.
  • Multilingual app.
  • Minimal setup requirements with zero installation procedure.
  • In-app chat and support.

Bonus Feature (Shopify Plus stores only.):

  • Login as a customer from the customer details page.
  • In-App searchable customers table with the "Login as a Customer" action for every customer account helps you find and login quickly.
  • Zendesk integration: Login as a customer from the customer and ticket pages at your Zendesk account dashboard.
  • Gorgias integration: Login as a customer from the customer and ticket pages at your Gorgias account dashboard.

How It Works:

  1. Install the app.
  2. Go to settings page and fill-in the required fields.
  3. Start using!

Frequently Asked Questions:

1. Can I use the rest of the features without a Shopify plus account?

Absolutely. The only feature that is related to Shopify Plus accounts is the "Login as a Customer" functionality. The rest of the features can be used by all accounts.

2. Is it easy to install and setup?

Yes, actually is so easy that the app doesn't require any manual theme integration or to follow complex installation instructions. Just install the app and then visit the app settings section to modify according to your needs. The app loads only a script file dynamically at the account page.

Login as a Customer feature requires the Multipass key which is only available to Shopify Plus accounts.

Launch date

Integrates with

  • ZenDesk
  • Gorgias

Pricing 3-day free trial

Starter

$25/month

or $20.83/month billed at $250 once per year

  • Simplified login process
  • Custom login messages
  • Send account activation emails
  • Login as customer (requires Multipass)
  • In-App support

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • The Beard Club

    Location United States
    Time spent using app 10 months

    Love the app. It helps our CS team resolve issues by logging in as customers directly via the Kraken Gorgias Integration. We've also migrated to Shopify and the Login Helper helps with customers who are confused about their password. Super easy to use!

    Developer reply
    March 10, 2022

    Thank you for this review, it means a lot! We are glad that you are enjoying the app.

  • The Female Company

    Location Germany
    Time spent using app About 1 month

    If you are migrating an existing customer base, this app makes it easy to reduce friction. Normally, when migrating, you would probably send out a mass invite email to all migrated customers, which is annoying and will probably be ignored by lots of customers. When they login the next time without having read the email, they will be confused because the account seemingly does not exist. With this app, the invite email is only sent out when the customer first tries to log in again and no error messages will ever be shown, reducing friction by a lot. The support from Evan has been great! Can recommend. Edit: The ability to login after a guest checkout is even better. Great app!

    Developer reply
    January 31, 2022

    Thanks for sharing your kind & generous feedback! Amazing to hear that you would recommend us to other businesses. Please don't hesitate to reach out if we can help with anything else 🙌

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