Kraken ‑ Login as a Customer
Streamline Logins for Guest and Migrated Customers
App highlights
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Seamless workflow: use directly in Shopify admin

Key values section
Power Up your CS team
Shopify Plus Customers can use our Login as a Customer feature to quickly resolve Customer Service related issues. Great for Subscriptions.
Customer Login Made Easy
Simplify the login process with an upgraded form and custom messaging for specific customers. No more customer confusion.
Great for Migrations
Show custom messages during customer login to users with a specific tag. Great for migrations and Guest Checkouts. Makes migrations a breeze
Featured images gallery
App details
Kraken ‑ Login as a Customer
Launch date
Integrates with
- ZenDesk
- Gorgias
Kraken ‑ Login as a Customer
Launch date
Integrates with
- ZenDesk
- Gorgias
Pricing 3-day free trial
Starter
$25/month
or $20.83/month billed at $250 once per year
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
List of reviews
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The Beard Club
Location United StatesTime spent using app 10 monthsLove the app. It helps our CS team resolve issues by logging in as customers directly via the Kraken Gorgias Integration. We've also migrated to Shopify and the Login Helper helps with customers who are confused about their password. Super easy to use!
Developer reply
March 10, 2022Thank you for this review, it means a lot! We are glad that you are enjoying the app.
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The Female Company
Location GermanyTime spent using app About 1 monthIf you are migrating an existing customer base, this app makes it easy to reduce friction. Normally, when migrating, you would probably send out a mass invite email to all migrated customers, which is annoying and will probably be ignored by lots of customers. When they login the next time without having read the email, they will be confused because the account seemingly does not exist. With this app, the invite email is only sent out when the customer first tries to log in again and no error messages will ever be shown, reducing friction by a lot. The support from Evan has been great! Can recommend. Edit: The ability to login after a guest checkout is even better. Great app!
Developer reply
January 31, 2022Thanks for sharing your kind & generous feedback! Amazing to hear that you would recommend us to other businesses. Please don't hesitate to reach out if we can help with anything else 🙌
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