Kraken ‑ Login as a Customer

Kraken ‑ Login as a Customer

$25/month. 3-day free trial.
Rating (5.0)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

November 10, 2020

Languages

English

Works with

ZenDesk, Gorgias

Simplify the login experience and provide an easy login method for visitors and migrated users.

Kraken's Login Helper feature makes filling out the login form less complicated. An effortless yet effective tool that helps clients determine if they already have an account by allowing them to check their profile information using only their email and displaying personalized messages, and immediately sending the account activation email. The procedure is especially helpful for migrations when customers do not have a password. Login as Customer feature is available only for Shopify Plus users.

Kraken's Login Helper feature makes filling out the login form less complicated. An effortless yet effective tool that helps clients determine if they already have an account by allowing them to check their profile information using only their email and displaying personalized messages, and immediately sending the account activation email. The procedure is especially helpful for migrations when customers do not have a password. Login as Customer feature is available only for Shopify Plus users. more
  • Improve experience by allowing users to find their profile using their email.
  • Activate accounts and display personalized messages, and send activation emails.
  • The account invitation process is completely automated by the Kraken app.
  • Custom messages are displayed during login process. Makes migrations simple!

Pricing

3-day free trial

Starter

$25/month

or $250/year and save 17%

  • Simplified login process
  • Custom login messages
  • Send account activation emails
  • Login as customer (requires Multipass)

Starter

$25/month

or $250/year and save 17%

  • Simplified login process
  • Custom login messages
  • Send account activation emails
  • Login as customer (requires Multipass)

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

2 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
Edited February 25, 2022

If you are migrating an existing customer base, this app makes it easy to reduce friction. Normally, when migrating, you would probably send out a mass invite email to all migrated customers, which is annoying and will probably be ignored by lots of customers. When they login the next time without having read the email, they will be confused because the account seemingly does not exist. With this app, the invite email is only sent out when the customer first tries to log in again and no error messages will ever be shown, reducing friction by a lot. The support from Evan has been great! Can recommend. Edit: The ability to login after a guest checkout is even better. Great app!

The Female Company
Germany
About 1 month using the app
Seapixel replied January 31, 2022

Thanks for sharing your kind & generous feedback! Amazing to hear that you would recommend us to other businesses. Please don't hesitate to reach out if we can help with anything else 🙌

January 20, 2023

This App has been an absolute godsend for us. We're moving to Shopify Plus from SuiteCommerce Advanced and use NetSuite as our ERP. We have 94,000 customer accounts which were imported into Shopify.

When we had done website migrations in the past, we were able to simply tell the customer that they need to reset their password before logging. But Shopify isn't like that. The out of the box experience for the customer is very confusing:

- The customer will try to login and it says they have no account
- the customer might try to reset their password and it says they have no account
- the customer has to "create an account" enter in all their information to then get a message that they have an account and to check their email.

There is no way to explain this to a customer without confusing them.

With Kraken though, the experience is super clear and straightforward. When our customer arrives on our new website and goes to login, they only see the email field. After they enter their email kraken will check if they've activated their account and if they haven't it triggers the account activation email and informs them on what do it. SO SIMPLE SO EASY.

We're launching our website next month and the relief my customer support team got on seeing this in action was incredible. It's even better than "please reset your password".

We had a few small issues with getting Kraken setup in our theme, but I reached out to support. Evan got back to me very quickly and got everything looking beautiful. Thanks Evan!

If you're migrating customers to Shopify this app is a MUST.

Otto Frei
United States
3 days using the app
Seapixel replied January 25, 2023

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and thrilled to learn that our support team was able to assist you.

About this app

Launched

November 10, 2020

Languages

English

Works with

ZenDesk, Gorgias

Built by Seapixel

About Seapixel

5.0 average rating

3 years building apps for the Shopify App Store

Spyrou Lekka 4, Marousi, Athens, 15124, GR

Support

Send a message

(219) 202-8658

support@seapixel.com

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