Kraken ‑ Login as a Customer

Kraken ‑ Login as a Customer

by Seapixel

Streamline Logins for Guest and Migrated Customers

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Power Up your CS team

Shopify Plus Customers can use our Login as a Customer feature to quickly resolve Customer Service related issues. Great for Subscriptions.

Customer Login Made Easy

Simplify the login process with an upgraded form and custom messaging for specific customers. No more customer confusion.

Great for Migrations

Show custom messages during customer login to users with a specific tag. Great for migrations and Guest Checkouts. Makes migrations a breeze


About Kraken ‑ Login as a Customer

Our App simplifies the login process and allows guest and migrated customers an easy way to login.

Key Features:

  • Login helper functionality that simplifies the default login form. A simple, yet powerful feature that removes any confusion for customers if they have an account or not. The optimized workflows are unique to each customer.
  • Simple & Quick Account Invite to your customers.
  • Allow users to search for their account with email only and display custom messaging including sending the account activation email. A process that is very useful for migrations since customers don't have a Shopify password yet.
  • Search for specific customer tag during the login process and display custom message.
  • Multilingual app.
  • Minimal setup requirements with zero installation procedure.
  • In-app chat and support.

Bonus Feature (Shopify Plus stores only.):

  • Login as a customer from the customer details page.
  • In-App searchable customers table with the "Login as a Customer" action for every customer account helps you find and login quickly.

How It Works:

  1. Install the app.
  2. Go to settings page and fill-in the required fields.
  3. Start using!

Frequently Asked Questions:

1. Can I use the rest of the features without a Shopify plus account?

Absolutely. The only feature that is related to Shopify Plus accounts is the "Login as a Customer" functionality. The rest of the features can be used by all accounts.

2. Is it easy to install and setup?

Yes, actually is so easy that the app doesn't require any special installation instructions. Just install the app and then visit the app settings section to modify according to your needs. The app loads only a script file dynamically at the account page.

Login as a Customer feature requires the Multipass key which is only available to Shopify Plus accounts.

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Support

Pricing 3-day free trial

Starter

$25/month

or $20.83/month billed at $250 once per year

  • Simplified login process
  • Custom login messages
  • Send account activation emails
  • Login as customer (requires Multipass)
  • In-App support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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