Kustomer

Kustomer

Pricing
Free to install. Additional charges may apply.
Rating
5.0 (13)
Developer
Kustomer

Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.

Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support. more
  • Full View of Customer Orders via Shopify Data Integration
  • Direct Order Refunds/Cancellations from Kustomer Timeline
  • Efficient Order Data Access and Search within Kustomer
  • Dynamic Message Customization with Shortcuts
  • Automated Updates with Chatbot Templates

Languages

English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), and Japanese

Works with

Recharge, Loop, Aircall, ChannelReply, 40+ Integrations, Klaivyo

Categories

Real-time messaging

AI chatbots, Live chat, SMS, Email chat, Voice support, Social media, Multi-language, Real-time translation

Automated responses

FAQs

Customization

Color and font, Chat window, Business hours, Welcome messages, Chat buttons, Chat assignment, Chat flows

Pricing

External charges may be billed by Kustomer separately from your Shopify invoice. Learn more

Free to install

From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate

All charges are billed in USD. See all pricing options

Reviews (13)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 8, 2020

We have been using the Shopify integration into Kustomer for quite sometime now, and its made things so much easier. Shopify being such a heavy site can be very taxing on the computers we use. With the integration into Kustomer, its allowed us to minimize the amount of tabs running at once keeping our machines running well. The speed at which we see the information is also great, no need to wait for long load times.

ThirdLove
United States
About 4 years using the app
Edited June 10, 2021

We love the shopify integration in kustomer! It really helps our agents help customers faster with orders and be able to process quick actions like refunds. The enhancements made have really helped!

August Home
United States
Almost 4 years using the app
June 18, 2021

We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!

COMRAD
United States
Over 2 years using the app
June 12, 2020

Killer app - amazing integration that make supporting Shopify customers FAR easier than any other support tools.

Falcon Golf
United States
Over 2 years using the app
June 23, 2021

Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!

AXIL
United States
About 1 year using the app

Support

Kustomer can answer any questions you have about Kustomer.

Developer

Kustomer

Short Hills, NJ, US

Launched

April 29, 2020

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