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About this app
Launched
April 29, 2020
Languages
English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), and Japanese
Categories
Chat , Support ticket managementWorks with
Klaviyo, Recharge, Loop, Aircall, ChannelReply, 40+ IntegrationsGet a complete view of your customers’ order data directly within the Kustomer Timeline.
With Kustomer, get a holistic view of your customer across channels. What’s more, with the Shopify integration you can bring in order data and put it to work through shortcuts and automations so you can keep customers updated on order status, refunds, and cancellations.
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Pull Shopify order data to get a full view of your customer’s orders.
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Refund or cancel an order directly from the Kustomer TImeline.
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View or search for Shopify order data within Kustomer.
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Leverage shortcuts to dynamically populate messages with unique order data.
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Use chatbot templates to automatically provide customers with status updates.
Pricing
External charges may be billed by Kustomer separately from your Shopify invoice. Learn more
Free to install
From $29 per month, per user for Professional and $139 per month, per user for Ultimate
Free to install
From $29 per month, per user for Professional and $139 per month, per user for Ultimate
All charges are billed in USD. See all pricing options
13 reviews
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.
Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!
After using Zendesk for a few years it became obvious that our CS Team needed a better solution. We did quite a bit of research with various platforms and were really impressed by Kustomer and it made it an easy choice for us! This is definitely a customer focused platform that offers a lot of flexibility for any organization's needs. I would definitely recommend them!
We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!
Kustomer has been a great solution for our team. With its integration with Shopify, we can easily see customer's order history and it allows us to provide more personalized service. It also allows for our agents to save time by not having to shuffling through tabs to pull up order history.
About this app
Launched
April 29, 2020
Languages
English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), and Japanese
Categories
Chat , Support ticket managementWorks with
Klaviyo, Recharge, Loop, Aircall, ChannelReply, 40+ IntegrationsBuilt by Kustomer
Support
Send a message1-800-892-6980
support@kustomer.com
Resources
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