Kustomer

Kustomer

by Kustomer

Omnichannel Customer Service Platform

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Actionable Customer Views

A chronological timeline view tracks and manages past and present interactions and Shopify orders all in one actionable agent workspace.

Omnichannel Conversations

Communicate through the customer's timeline, where agent and customer are free to switch channels and maintain a single conversation thread.

Automate Tasks & Messages

Use your Shopify data to identify and segment customers for proactive engagement, or build automation rules to eliminate manual work.


About Kustomer

Kustomer is the customer service CRM platform empowering businesses to succeed in today’s customer-first world. Kustomer’s comprehensive solution provides a single view of the customer journey, seamless omnichannel communications, and the ability to automate complex business processes and knowledge management.

Kustomer optimizes both the customer and agent experiences to resolve issues faster, and increase customer loyalty through modern, personalized support. Its unified, omnichannel environment is built upon an infrastructure that stores, manages and activates data to accelerate operations and scalability. Kustomer's intelligence capabilities automate actions, provide unprecedented insight into a customer’s past experiences and current sentiment, and seamlessly communicate across any channel, at any time.

Kustomer’s open and flexible solution features one-click integration with Shopify Plus, as well as seamless integrations with your other apps, making your data viewable within the context of your customers' historical activity, and actionable so agents never have to leave the platform to process returns or exchanges in Shopify.

Deliver effortless experiences

  • Unify your customer data, conversations, and support functionality into a single, customer-centric view and actionable workspace agents never have to leave.
  • Deliver modern experiences with uninterrupted, truly omnichannel conversations where customers and agents are free to switch channels at their convenience. Kustomer supports Email, Live Chat, SMS, Voice, Facebook Messenger, Twitter DM, and WhatsApp.
  • Create dynamic Knowledge Bases for all your unique brands, and host dynamic, media-rich content that's easily managed and categorized to help you stay organized.

Keep Customers Happy and Loyal

  • Identify and segment users based on order history to create order-specific customer queues that keep your agents focused.
  • Proactively engage customer segments to share promotions, send offers, or mitigate order issues with bulk messaging via SMS and Email
  • Track your KPIs and measure success with in-app reporting and our custom report builder, helping you present key insights to stakeholders.

Optimize high-value service and drive efficiency

  • Intelligently route customers to the most appropriate agent based on conversation classification, agent skills, and team capacity.
  • Automate time-consuming, menial tasks like conversation tagging and auto responses. Your Shopify data can trigger our business rules and workflow engines to perform actions and keep customer information updated across your systems.
  • Analyze real-time performance and predict business outcomes with live agent dashboards that track activity and capacity.

See the app in action

Explore how the app works in an example store.

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Pricing

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External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

From $99 per month, per user for Enterprise and $169 per month, per user for Ultimate

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