LABL Ship

Customer service is slow.. but you can at least talk with an actual human.. The down side is, the human's have zero clue of how their software actually works, or that is how it seems.

My "account rep" is nice, but again... has zero clue as to how to remedy my issues.

The software is very very slow.. this actually takes us about 3x's as long to create a label than what we were experiencing with what I thought was a horrible program.. That horribleness is definitely being challenged at this time as LABL may get the new prize for that title.

Having used Shipstation for over 10 years, I became increasingly frustrated with its frequent technical problems and subpar customer support. In search of a superior solution, I decided to give LABL a try - and I'm absolutely thrilled with the outcome.

The LABL team truly delivers on their promises. After just a month of using their software, I can confidently say that it's outstanding. I can rely on it to function flawlessly every time, without encountering any issues like faulty printing or server downtime. Thanks to LABL, I can easily print my orders and get back to my daily tasks, without wasting time resetting or troubleshooting technical difficulties. And whenever I have any questions, the LABL support team responds promptly - within hours, not weeks. In short, LABL is an exceptional shipping software that has surpassed my expectations.

Although there are a few minor features that Shipstation had which are currently missing from LABL, I have been assured that they will be added in the next release. Given LABL's demonstrated commitment to listening to their customers and continuously improving their product, I have full confidence that any missing features will be addressed soon. Overall, I am extremely pleased with my decision to switch to LABL and would highly recommend it to anyone looking for dependable and efficient shipping software.

After trying other platforms, we switched to Smartshyp because is is user friendly, simple and easy while saving us time. Best of all is the great customer service Jason provides!