Listrak: Email, SMS & Identity

My ten-year partnership with Listrak has been defined by consistent performance and steadfast support. They guided us through three website migrations and a merger, and throughout every transition, they remained dependable and attentive. Their customer service has truly become the standard by which I evaluate all other partnerships.

My account representative, Tattie-Grace, is exceptionally responsive and always available when I need guidance. The support chat and call teams are equally impressive, knowledgeable, timely, and genuinely committed to resolving issues.

One of the aspects I value most is Listrak’s dedication to continuous improvement. They never seem content to stand still; they evolve their platform as the marketing landscape changes. I particularly appreciate the Journeys functionality, which allows me to manage all channels within a single, streamlined workflow and makes it easy for me to oversee three separate brands without complication.

Overall, I am grateful for the strong, long-standing relationship we have built. Listrak has consistently demonstrated reliability, innovation, and a true commitment to partnership.

We moved to Shopify in Merch and then transitioned from Klaviyo to Listrak in July. We expected the process to feel overwhelming, but Listrak made the transition incredibly smooth. Eric, who led the migration of our program, was outstanding. He took the time to truly understand our brand, our goals, and how we communicate with our customers, which made a noticeable difference in how well everything aligned after the move.

The team took the time to make any corrections that were needed and carefully verified everything throughout the process. Their guidance was clear and thoughtful, and they were always available to answer questions or walk us through anything we were unsure about. Their patience and expertise turned what could have been a stressful experience into a very manageable and well-organized transition. We genuinely appreciate the care and attention they put into getting everything set up correctly and ensuring we felt confident using the platform.

Working with Listrak and Shopify has been a seamless experience for our team! The integration has been smooth + reliable, making it easy to connect our store data directly into Listrak. Great solution for any Shopify brand looking to elevate retention marketing.

We’ve been with Listrak since Bronto sunsetted in 2022, and it’s been an outstanding partnership from day one. We run all email campaigns for three different brands through Listrak, and we also manage SMS marketing for two of them on the platform. What initially drew us to Listrak was their dedicated account management team, which made the transition seamless. The dashboarding and reporting functionalities are robust, giving us the insights we need to make data-driven decisions. Setting up emails, campaigns, and list segmentation is straightforward and efficient, which makes our marketing workflow so much smoother. Our current account manager has been instrumental in keeping us on track with ongoing optimization initiatives, and we truly value her expertise and support. Overall, Listrak has been a reliable, user-friendly, and strategic partner for our marketing efforts, and we’re very happy with the results.

Listrak is an excellent partner. Intuitive platform to use. It's easy to get your SMS and email subscribers enrolled through pop ups, landing pages, etc. Campaigns (triggered, broadcast, etc.) are simple to build and can be sent to the right audiences at the right time. Their team is with you all the way to give advice, feedback, and support to help your programs succeed.

We have used Listrak for email for several years now because we love how customizable it is.

The customer support is also wonderful! Our dedicated Customer Success Manager, and the support staff through their direct chat feature, seems to respond almost immediately. We are able to do pretty much anything we can imagine with email because their team is willing to help us to figure out how to do things that may be a bit more technically difficult.

The amount of data they ingest and allow us to utilize is also so great that we've been able to use them + Shopify, while not having to purchase an additional CDP. Other businesses may be different, but the point is, their data, reporting, and segmentation abilities are everything we've needed.

Listrak has been a fantastic tool for us at Perfumania. It’s super easy to use, with detailed analytics that really help us understand our campaigns. The email tools make creating and managing campaigns a breeze, and the personalization options have boosted our conversions. Our Listrak rep has always been beyond amazing, and the whole team is always quick to jump in and help us get the most out of the platform. We’d highly recommend Listrak to anyone looking for top-notch support in email and SMS marketing.

We recently completed onboarding with Listrak and I was impressed with the hi-touch service we received. The overall competence of everyone we worked with gave me confidence in transitioning four different brands simultaneously.

Our Project Manager provided a roadmap and weekly status updates on our progress. When any questions arose, she immediately responded with follow-up steps and solutions.

Listrak's technical team handled the integration with Shopify and the data passing to Listrak. It was critical to have Listrak's help building templates and the logic for automated journeys inside our four separate accounts. Their attention to detail allowed me to focus on our marketing effort during the transition.

Our Account Manager attended all the meetings and jumped in to assist as we were learning the platform. She scheduled training after our IP warm-up and continues to support us during weekly status updates.

I recommend Listrak's service to anyone looking for assistance in transitioning their email marketing program.

Listrak has been an excellent solution for us at the Ready Store. The system is intuitive and user-friendly. The analytics are detailed and relevant. The tools available in Listrak have allowed us to personalize campaigns, and see excellent conversions. Our Listrak rep has been awesome to work with, the Listrak team is always quick to respond to questions and help us to utilize the platform fully.

We migrated from a two-provider solution to Listrak at the beginning of the year, and that has proven to be the right decision. The onboarding process and ongoing account management is high-touch, unlike the experience with most other vendors in the space. The Listrak team is solid, the technology is best in class, and the reporting is open and flexible. The latter is a very nice respite from other vendors that claim their results are superior but keep their technology and reporting in a "black box."