Locales.ai: AI Translate ‑GPT5

DANGEROUS APP

Out of nowhere, my account was hit with -207,844 credits no warning, no confirmation, no hard limit, nothing. The app continued consuming credits after my balance was already exhausted, due to their own system not having a proper credit cap (which they later admitted).

Support took ages to respond, repeatedly claimed “the team is unavailable,” and dragged the process out while my store functionality was effectively blocked. After granting backend access and waiting through multiple back-and-forths, they finally admitted the issue was caused by their system failure.

And their solution?

They want ME to pay for HALF of THEIR mistake.

Let that sink in:

I never approved going over my credit limit

I never intended to translate more than my balance

Their system allowed it due to missing safeguards

They acknowledge this

Yet they still demand payment to unlock my account

If I don’t pay, I can’t use the app anymore even though the negative balance exists solely because of their broken system.

Stay away from Locales.ai. Absolutely unacceptable experience.
I strongly advise anyone considering Locales.ai to stay as far away as possible. We have spent over $15K USD on translations using this app, and the result has been nothing short of disastrous. There are huge, obvious bugs that cause product pages to appear half translated in one language and half in another. This is not a minor issue — it completely breaks the user experience and makes a professional e-commerce site look amateurish...

What’s even worse is the total inefficiency in handling problems. These issues have been reported weeks ago, multiple times, and to this day they are still unresolved. No clear answers, no timelines, no ownership.

Customer support is practically nonexistent. Responses are slow, vague, or simply stop altogether. For a paid tool at this price point, this level of support is frankly unacceptable.

To be clear:

Massive translation bugs

Broken multilingual product pages

Weeks of waiting with no resolution

No real customer support

Money spent with zero accountability

This is one of the worst experiences we’ve had. The app is unreliable, the support is missing, and the overall product quality is extremely poor.
Avoid Locales.ai. A complete waste of time and money.

Wir haben die APP für unseren B2B Shop genutzt und sind super zufrieden mit den Übersetzungen. DE FR IT ES und PL. Ging super schnell und alles ist sehr übersichtlich. TOP 5/5

Just started using Locales.ai. The support team is fantastic! And the app is very easy to use. So far so good!

Die App funktioniert hervorragend: Die Übersetzungen klingen natürlich, lassen sich sehr einfach manuell anpassen, und das Synchronisierungssystem für neue Produkte ist stabil und schnell.

like the app, especially it can also translate embedded apps which some other tools dont provide

Great translation APP with excellent support. Its easy to use and one of the few that works well with 3rd party APPs like GemPages. Definitely recommend for a quick translation rollout, even for beginners.

Great support Always ready to help! The translation works perfectly. I translated my store into 4 languages in just minutes.

paid basic type USD9.99/month, 5 languages can be chosed, they only can translate 1-14%， others need credit, There are 50 products in our store, they charge by words for translate, need to buy credit, If I want to translate full of our website with 5 languages, I need at least 25000000 credits, USD1=1000 credits, I need USD2500 for translate only 5 languages, it is stupid app

I am satisfied with the Locales.ai platform; it offers excellent features and stability, greatly streamlining our localization process.

However, I urge management to review the cost of machine translation credits. Currently, the price is too expensive for high-volume use. Lowering this cost would make the service more accessible, which would, in turn, encourage me to scale my usage and strengthen my commitment to Locales.ai.