Loop Returns & Exchanges
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Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.
Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 4,000 brands from the United States, Canada, Australia, New Zealand, United Kingdom, and European Union improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about shopper behavior with Insights
- Důležité informace
- Oblíbené u firem ve Spojených státech
- Funguje s nejnovějšími motivy
Jazyky
angličtina
Tato aplikace není přeložena do jazyka čeština
Funguje s:
Shopify POS, Pokladna, Gorgias, Klaviyo, Shiphero, NetSuite, Attentive, Global-EKategorie
Všechny funkce
Sledování
- Značková stránka pro sledování
- Stránka vyhledání objednávky
- Sledování v reálném čase
- Vlastní odkaz na sledování
- Překlad
- Odhadované datum doručení
- Celosvětové sledování
- Export objednávek
- Více dopravců
- API
- Analytika
Notifikace
- Notifikace v reálném čase
- SMS
- Překlad
- Vlastní notifikace
- Automatizace
Možnosti vrácení
- Automatizovaná vracení peněz
- Ruční vracení peněz
- Výměny
- Náhrady
- Vracení na prodejně
- QR kódy
- Dárkové karty
- Kredit pro obchod
- Vracení dárků
Správa vracení
- Automatizovaná schválení
- Portál na vracení
- Vlastní zásady
- Nevratné položky
- Lhůty pro vrácení
- Důvody vrácení
- Více jazyků
- Štítky zásilek
- Sledování vrácení
- Notifikace pomocí SMS
- E-mailová oznámení
- Vlastní prosazování značky
- Správa vracení peněz
- Aktualizace zásob
- Seznamy blokovaných zákazníků
- Analytika
Sledování
Notifikace
Možnosti vrácení
Správa vracení
Cena
Offset
Zdarma
- Leverage consumer-paid returns to fully cover software + return shipping. All of Loop's best functionality.
Essential
$155 / měsíc
- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
- More at link below
Advanced
$340 / měsíc
- Full Essential plan, and
- Shop Now
- Instant exchange
- Bonus credit
- Fraud prevention
- More at link below
Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti
Recenze (183)
We’ve been thrilled with our partnership with Loop Return! Their return portal has seamlessly integrated with our CX platform and Shopify store, making the entire returns process a breeze. This automation has been a game-changer for us, reducing our customer support demand and freeing up our CS agents to focus on other customer inquiries.
Loop Return’s team goes above and beyond with their support. They’ve been incredibly responsive and readily available whenever we needed account adjustments, upgrades, or assistance with new features. The team also excels in guiding us through upgrades, ensuring we’re maximizing all the tools they offer.
If you’re looking for a return solution that’s efficient, reliable, and backed by outstanding support, we highly recommend Loop Return. They’ve streamlined our workflow and helped us create a better experience for our customers.
Wow, we're so glad to hear that our partnership has been such a game-changer for you! 🎉
Seamless integrations and stellar support are what we strive for, and we're thrilled that your team is feeling the benefits.
Thanks for the amazing review! 🙌
Loop is a great returns solution and they have an awesome Customer Service. Whenever we have issues with the app, their team is one email away and is super fast with the resolution. No downtime on our end which is super awesome.
Thank you for sharing your experience! 🙌💙
We’re thrilled that our team has been able to provide fast, effective solutions whenever you've had any issues. Our goal is to keep everything running smoothly, and it’s fantastic to know we’ve succeeded in that for you!
First, let's talk experience:
- Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process.
- Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void.
Next, let's talk product:
- Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges.
- Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible.
- The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!)
- Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side).
Pricing:
- We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant.
- Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling.
- Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)
Thank you for the glowing review! ⭐️💙
We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that!
We appreciate your feedback and will definitely share with the team!
I've had a great experience when reaching out for help from Loop. Someone gets back to you in less than 24 hours and is always will to give details instead of sending you a link to a help center article that you may have already read. Gabbi has been super helpful!
Thank you so much for your kind words! 💙
We’re thrilled to hear that your experience with Loop has been positive and that Gabbi has been supportive. Our team strives to provide timely and detailed support, and we appreciate you taking the time to share your feedback!
The team over at Loop is SO WONDERFUL and responsive! We are a small team and it helps to have partners who truly support and help.
Go Loop! And bit shout out to Rece!!!
Thanks for the fantastic review! 🤩
We’re glad to hear that Rece and the team have been able to provide the support you need. We understand the importance of having reliable partners, and we're so happy to be that for you. 💙
Podpora
Partner Loop může zodpovědět všechny otázky k aplikaci Loop Returns & Exchanges.
Vývojář
Zdroje
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
Uvedena
27. květen 2021
Přístup k datům
Tato aplikace potřebuje přístup k následujícím datům, aby ve vašem obchodu mohla fungovat. Důvody zjistíte v zásadách ochrany osobních údajů vývojáře.
Zobrazte osobní údaje:
Zákazníci, majitel obchodu
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Zákazníci
Jméno/název, e-mailová adresa, telefonní číslo, fyzická adresa, geolokace, IP adresa, prohlížeč a operační systém
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Majitel obchodu
Jméno/název, e-mailová adresa, telefonní číslo, fyzická adresa
Zobrazte a upravte data obchodu:
Zákazníci, produkty, objednávky, slevy, dárkové karty, online obchod
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Upravte zákazníky
Zákaznická data
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Upravte produkty
Skladové zásoby, produkty, zveřejnění produktů v prodejních kanálech, or kolekce
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Zobrazit a synchronizovat slevy
Slevové kódy a propagační akce
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Dárkové karty
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Stránka pokladny
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Upravte další data
Lokality, Nastavení Shopify Markets, or cenová pravidla