Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 13% of ratings are 1 stars
June 10, 2022

I have been using this app for approx 2 years and I have had no issues. Great app that covers all basis with a free version. Thank you to Bonnie for the excellent customer service.

About 3 years using the app
March 25, 2022

We have used this app for several years and it is truly a great value in the Loyalty Rewards category. We are very happy and I was surprised when I saw how low the stars were. It is a shame because this is a fabulous app.

United States
Almost 3 years using the app
Lootly replied April 12, 2022

Hi there,

Thank you so much for the review and the kind words, it means the world to us! Let us know if you ever need any help.

It really is a shame that the Shopify app ecosystem refuses to moderate fake reviews like the one we received but every 5 star like yours helps push those down :)

March 15, 2019

Amazing loyalty system. Does everything (points loyalty, referrals) and is completely customizable. Very modern and intuitive interface, support is super responsive and friendly.

Audi Mods
United States
11 months using the app
Edited January 17, 2021

I love this app. Very Modern and user friendly. Packed with great features. Just what I was looking for. My favorite feature is the fact that I can import customers into the database and I can give customized rewards which come in handy if there is an issue or just because. Great wait to build brand trust and gain customer loyalty

Vixen Vogue
United States
8 months using the app
October 24, 2022

This is the only platform I've found that cohesively combines affiliates with loyalty. It's the whole package, don't need 4 different things for customer retention. Also: phenomenal support, they instantly get back to you.

United States
6 months using the app
September 25, 2019

Super impressed with this app. The customization is unlimited, and its the only loyalty system I've found that really has customized earning actions. You can reward users for pretty much any action you can think of, where with others (Smile or Swell) you are limited to a handful of predefined options.

They also don't jack the price up based on orders or customers. While we're only starting out, I worry that with other app's pricing models if we get big we will get charged more and more so I like to pick apps I know are "future proof" and won't go up in price as we grow. Unlimited orders/customers is as future proof as you can get.

Having referrals built in is a great value as well so don't need a separate app for that. Can't wait to see the long term results for this. I have a feeling this will have the highest ROI of anything we've tried.

Sound Aegis
United States
5 months using the app
Lootly replied June 2, 2021

Thank you so much for the kind review. We’re glad to hear Lootly working awesome for you ❤️

June 11, 2019

Really Great App - Easy, Fast and Effective. I fully recommend this App for any Store. Excellent Developer!

Kisses Fashion Superstore
2 months using the app
May 27, 2021

DO NOT install this app!! NO free trial! When you pay $15, you will find that the features you need are not working. If you need them, you must continue to upgrade to a higher level, spending hundreds of dollars a month! This is a liar!

United States
14 minutes using the app
Lootly replied June 2, 2021

Hi there,

We’re so sorry to hear you had a bad experience. We do indeed have a free trial... its front and center on our pricing page. Our pricing is also 100% transparent and clearly posted on our app page here and our website as well.

It looks like you don't even have a real store... Lootly is a feature rich solution for growing businesses, not for fake/test stores without any sales yet.

We reached out to you... but it looks like you never even attempted to use our app... you instantly uninstalled then posted this review. We later received a message attempting to extort us for money to remove the fake review.

If something wasn’t working for you - we’ll happily look into it, but it seems this was an extortion play from the beginning unfortunately.

"Pay me $500 to delete the review" is not something we're going to give in to :)