Lumen

Pricing: Free plan available. Free trial available.
Rating: 0.0 (0 Reviews)
Developer: Mani Labs

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View demo store

Lumen resolves Shopify order tracking before tickets

AI chatbot that answers order tracking questions instantly.

Lumen is an AI chatbot that sits on your storefront and answers order tracking questions in real time. When a customer asks about their order, Lumen pulls the latest status and tracking details and responds naturally — no ticket created, no agent needed. If a customer is frustrated or needs human help, Lumen detects sentiment and escalates to your team with full context. Customize the bot's tone, branding, and widget appearance to match your store. Works with any carrier Shopify supports.

Customers get instant order status and tracking updates via chat
AI responds naturally — no canned replies or decision trees
Frustrated customers are automatically escalated to your team
Customize bot tone, branding, and widget to match your store
Analytics dashboard tracks deflection rate and customer sentiment

Languages

English

Pricing

Choose the plan that best fits your business.

Free

Features

50 conversations per month
Tracking page, form and AI chat
Storefront in 4 languages
Human handoff with tickets
Custom bot name and tone

Pro

$29 / month

Features

Everything in Free
700 conversations per month
Email alerts for new tickets
Basic analytics and CSV export
Weekly summary reports
Remove Lumen branding
Widget position control

14-day free trial

Pro+

$69 / month

Features

Everything in Pro
1,500 conversations per month
Advanced analytics dashboard
Sentiment trends over time
De-escalation insights
Custom AI persona and prompts
Custom bot avatar upload

14-day free trial

Scale

$149 / month

Features

Everything in Pro+
3,500 conversations per month
Priority support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

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Support

App support provided by Mani Labs.

Resources

FAQ

App Documentation

Developer

Mani Labs

Website

Peelamedu, Coimbatore, TN, 641004, IN

Launched

May 18, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Email address
Device and activity data

Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

Store owner

Name, email address, phone number, physical address

View and edit store data:

Orders, Online Store

View orders

Order fulfillments, merchant managed fulfillment, all order history for the last 60 days
Edit Online Store

Online Store page content on a path controlled by the app