Lumen
- Pricing
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Free plan available. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- Mani Labs
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AI chatbot that answers order tracking questions instantly.
Lumen is an AI chatbot that sits on your storefront and answers order tracking questions in real time. When a customer asks about their order, Lumen pulls the latest status and tracking details and responds naturally — no ticket created, no agent needed. If a customer is frustrated or needs human help, Lumen detects sentiment and escalates to your team with full context. Customize the bot's tone, branding, and widget appearance to match your store. Works with any carrier Shopify supports.
- Customers get instant order status and tracking updates via chat
- AI responds naturally — no canned replies or decision trees
- Frustrated customers are automatically escalated to your team
- Customize bot tone, branding, and widget to match your store
- Analytics dashboard tracks deflection rate and customer sentiment
Languages
English
Categories
Channels
Workflow automation
Pricing
Free
Free
Features
- 50 conversations per month
- AI-powered WISMO support
- Custom bot name and tone
- Widget theme customization
- Shopify Theme Editor setup
Pro
$29 / month
Features
- 700 conversations per month
- Email escalation alerts included
- Weekly summary reports
- Basic analytics and CSV export
- Store policies: return and shipping
- Widget position and visibility control
- Remove Lumen branding
7-day free trial
Pro+
$69 / month
Features
- Everything in Pro
- 1,500 conversations per month
- Advanced escalation handling
- Advanced analytics dashboard
- Ticket status editing
- Custom AI persona and prompts
- Custom bot avatar upload
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Mani Labs.
Resources
Launched
May 18, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Orders, Online Store
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View orders
Order fulfillments, merchant managed fulfillment, all order history for the last 60 days
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Edit Online Store
Online Store page content on a path controlled by the app
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