Reviews (4)

Overall rating
2
Counts per rating level
  • 25% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 75% of ratings are 1 stars
November 3, 2025

DO NOT USE MACHOOL! We have had SO MANY lost packages and ridiculously late deliveries! We have lost so much money with this company. Our customers are furious and so are we! This has been the worst shipping experience BY FAR that we've had in our 11 yearz of business. Their "last mile" partners are terrible, unless you are Amazon (they use UniUni and Intelcom). We have so many unresolved tickets still outstanding. We used Machool for 3.5 weeks and we are STILL dealing with undelivered/lost packages. STAY AWAY!

Windy Point Soap Making Supplies
Canada
28 days using the app
November 20, 2024

They charge unexpected fees and the shipper doesn't get paid so we pay twice. Didn't get support to solde the problem.

La Boutique SMB
Canada
10 months using the app
February 6, 2024

Slow, expensive even with their "lower rates", doesn't show prices in batch mode, you have to choose a service before and go back to change service if price isn't good. There's better alternatives.

Vulgaire
Canada
9 minutes using the app
Machool Technologies replied February 9, 2024

Dear Vulgaire,

Thank you for your recent feedback regarding your experience with Machool.
We appreciate your honesty and are actively working to address your concerns to improve our service. Your input is invaluable to us, and we're committed to making necessary improvements.

Sincerely,
Machool Team

December 17, 2024

Excellente application. Fonctionne vraiment très bien. Facile d'utilisation. Recherche le meilleur prix chez les transporteurs. J'aurais du installer bien avant! En 2, 3 clics l'expédition est créé, la commande est traité et le numéro de suivi est envoyé au client!

Simplement Vrai
Canada
12 minutes using the app