Mailchimp: Email & SMS , 534 değerlendirme
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Hey there! Our Support team can help with this. Email ecommappsupport@mailchimp.com and our team can look into this further with you.
I canceled my subscription and they still fully charged me after they say they wasn’t
Hey there! Our Billing team can help sort this out. Use our contact form and select "billing" from the drop down menu. You'll be prompted to provide your username and a summary of what's going on. https://mailchimp.com/contact/
most disgusting, making fool their customers. In adequate staff to resolve the problem
I tried my first template and after sending a couple of test emails and they banned me only 10 minutes in! Rubbish app.
dishonest and not worth it, lies about cancel anytime, you need to upgrade so you don't ended with spam emails and no real results
I DO NOT RECOMMEND - I bought a mailing list and mail chimp automatically emailed everyone on the list to ask if they meant to subscribe !! Mail Chimp is meant to be working for me not against me and they would have had an unsubscribe option on y first offer I sent them. VERY DISAPPOINTING and I have now cancelled the subscription.
Great App. A free upgrade from the old workaround. After installation, I have 1000's of customers in my list that had previously unsubscribed and were resent welcome emails causing my account to be spammed. My abandoned carts no longer work and there is no way to contact support to fix any of it. Great work!
Hi there, we saw your review and wanted to get in touch. We’re sorry for any unnecessary emails that got triggered. In the pre-install checklist https://mailchimp.com/help/connect-shopify/#Before_you_start, we recommend to archive ‘Welcome emails’ so it would prevent this from happening. Additionally, we recommend installing the abandoned carts functionality after install. In order to have your shop function as expected, please be sure to follow our guidelines. Once properly installed, your abandoned carts will begin functioning business as usual.
In regards to support, you can reach us anytime through “Contact Support” within the app. Please note, you do not have to be paid user of Mailchimp to get basic troubleshooting or set up help. In oder to route you to the proper support team, please ensure you are logged in. Again, we sincerely apologize for any inconvenience and frustration and will help all that we can.
Support pretty much sucks. Support is very hard to contact. I did receive one response but what I was told never would happen never did. Most of my stats doubled and I can't get that problem corrected.
I had been using this app since it was Shop Sync when Shopify and Mailchimp split up. Suddenly this past Sunday 3979 contacts were deleted from my mailing list. I just discovered this tonight and they are telling me to make a new list and resync all the contacts. This does not fix the problem because all these contacts had already updated preferences about which emails to get and discovering this the night before I launch a project 7 years in the making has me fuming. I will be leaving Mailchimp, I had been a customer since 2008. All they are saying is we know this is unsettling. This is a bug on their end but the small businesses are paying the price. Total Garbage. I just want all my contacts back so I can export the list to a new company. The other thing I just realized is syncing the contacts again could cause some folks who have unsubscribed to get emails again, which then flags the account and causes more problems.
Hi Club Duquette, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it was deleted recently, that would've caused data to be "deleted" in Mailchimp. We realize the inconvenience and frustration this has caused and have made an update to the legacy application to eliminate this behavior going forward.
The good news is that resyncing your store using the new Mailchimp for Shopify integration should fix any missing data. We'll grab your customer's order information and opt-in preference and sync them with your Audience. Follow this guideline for set up: https://mailchimp.com/help/connect-shopify/. Please reach out to our support team anytime if you see anything different after a resync is completed and we will be happy to help!
disappointing customer service.