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I'm bleeding subscribers! My subscribers, some of them my best customers, are being switched from "subscribed" to "non-subscribed", and apparently there's nothing you can do about it! I'm going to have to switch to a different email provider after 9 years with MailChimp.
Hi there, we want to help where possible. There is currently an issue where Shopify is overriding marketing subscribed statuses set within Mailchimp. Our team can help further with any additional questions. Email mc-ecommappsupport@intuit.com and our team will follow up.
GREAT AT ADVERTISING THEMSELVES _ TERRIBLE FOR ADVERTISING YOUR BRAND. They upcharge you for nothing, and dont do anything that the free shopify tools grant you. Absolute trash of an app and the developers clearly this is their first API.
We're sorry to hear about the less than stellar experience. When you're available, please email mc-ecommappsupport@intuit.com and our team will help however they can.
Used Mailchimp for years. It's expensive but very helpful. With the ability to sync the users' activities on the website, it help to tag and classify users more effectively and accurately.
Thank you for the feedback! We're glad it's making the ability to sync easier.
I’m saving so much time by using the Shopify/mailchimp integration! There’s no entering twice or export/import to do. I can concentratee on setting up customers as they come and know they will receive our e lasts!
I'm getting started slowly but find it easy to navigate. I recognize the possibilities are endless. I look forward to growing and improving my business with Mailchimp. Thank you!
Not synching and we are having to do a ton of stuff manually since the platforms aren't 'talking' to each other.
Hey there! Email mc-ecommappsupport@intuit.com and our team can help look into what's going on.
Terrible - it schedules some emails, but not others. Doesn't send the scheduled ones when they're required and also sends abandon carts emails when the customer has already made a purchase, despite all the flows being set up correctly. Would NOT recommend it.
Thank you for the details! We'd like to have our Support team take a look at this with you and see what's going on. Email mc-ecommappsupport@intuit.com with these details and they'll follow up.
I have multiple lists in mailchimp, and they do not integrate with shopify. Only one does. Not recommended, and has become extremely expensive.
Hey there! Our Support team can help look over this with you. Email mc-ecommappsupport@intuit.com and they'll take a look and follow up with you.
The app doesn't sync store data properly. Customer support said: "Just to be transparent, Because this is a 3rd party integration and was not built by Mailchimp, my troubleshooting abilities and knowledge will be limited." Are you serious Mailchimp? Remove this app from the store then.
Thank you for the details! We've got your ticket and we'll be sure our Support team follows up with further details.
its Sync option and chat support is very poor i was stuck at sync and got chat support there software has not solution. Shopify mail is much easier than mailchimp and other e mail marketing app
Hey there! We appreciate the information here and want to help where we can. Our dedicated integrations team can help look into this further. Email mc-ecommappsupport@intuit.com with details on where the sync appears stuck and they'll follow up with next steps.