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We are using this app on several stores. I contacted support DAYS ago about one store having issues not syncing ANY information. All I get is automated response emails and it takes over 24 hours to get those. App is buggy and support is TERRIBLE
Hi there, I'm sorry if you had trouble getting in touch with our support team in your preferred time frame. We looked up your tickets for frippoutdoors.com and itsa-girl-thing.com, and it looks like we responded to your initial questions in less than 5 hours. As a free service, our best response times can range anywhere from 24 to 72 hours depending on volumes.
Also, we saw your review while we were actively troubleshooting the connection with Mailchimp. As noted in our response back, the frippoutdoors.com store had something under the hood that wasn't configured correctly in Mailchimp. We were able to work with their team and get things resolved for you. itsa-girl-thing.com shows that it is also installed correctly and processing data.
If you have any more questions, don't hesitate to reach back out to our support team.
professional and helpful! So far enjoying the app and looking forward to seeing how beneficial it will be for my business.
it took time to work as expected but the support team was very helpful and patient to get it work , thank you
This app has been awesome and saves me a lot of time. Look forward to my continuous use of this app.
The app works easily and without any problems. I would recommend this app for anyone that needs to connect MailChimp.
This app does exactly what it says! Very easy to install and seamlessly connects to shopify store. Thanks
When I imported my subscribers about one quarter didn't import. Not sure what to do. Concerned to say the least
Shortly after we set up this integration for a test store we started receiving complaints from our customers that their emails were getting spam. These were people who set up aliases at their own domains like companyname@mydomain.net, so it was plain who was compromising their emails. We went through several internal audits trying to figure out where these emails were being exposed but found nothing until a new developer came along and asked about a weird web hook installed on our mailchimp account that posted user data to app.shopsync.io. shopsync.io is a dead domain but the app subdomain does return a 200/OK when you hit it. We removed the app from Shopify and that removal deleted the web hook from Mailchimp. We haven't received any customer complaints for accounts created since we removed this integration.
Hi System76, we appreciate the feedback. We're trying to get our heads around how the app was sending spam to your customers as described. The integration between Mailchimp and Shopify syncs data from your store to a Mailchimp Audience; we don't send any emails on your behalf. The domain "shopsync" is a company we acquired last year, whose technologies are still the fundamentals around the app. We'd welcome further dialogue about this matter by contacting us via support.
Works great! it took no longer than an hour before all my customers were connected to my Mailchimp account.
I use this app to sync Mailchimp with Shopify ever since they shut down their app. It works alright.