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So far the app was easy to install and appears to do exactly what I need it to do. As my shop is brand new it will be a while before the final verdict is in but their support is outstanding and I highly recommend you try this app.
DO NOT USE THIS APP. If I could give 0 stars I would! We installed this app for 2 of our site migrations and it has malfunctioned on both. Despite the developers saying that they fixed the issue last year, the app is still unsubscribing anyone who repurchases and was already subscribed, therefore hasn't opted in again at checkout (why would they if they're already signed up). We have lost many of our most valuable subscribers due to this app, beware.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem.
Here's why you are having the previous subscribers moved to unsubscribed (or transactional).
1. Let's say jim@gmail.com checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point.
2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience.
3. jim@gmail.com IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media.
4. With ShopSync now connected, jim@gmail.com comes back to place an order for the second time, and this time they opt-in at checkout.
5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order.
6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional.
The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience.
Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status.
We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.
**UPDATE**
Shopify has notified us that this issue has been resolved with previous customers as noted above. They will no longer be unsubscribed in this scenario. We have tested ourselves and is working as expected.
Easy & quick to set up. I used it to integrate MailChimp with my website and it works excellently ~ highly recommend!
I do not get subscribers synced into Mailchimp from Shopify. The app does not function properly. No idea why and there is no chat support for the the free subscription.
Hi there, would it be possible for you to reach out to the customer support team to discuss the issue you're experiencing? We do not have a record of questions from your store and we would be happy to work through any issues you're experiencing. There can be valid reasons why subscribers aren't being subscribed, e.g. customers don't subscribe to marketing at checkout, use checkout methods like Shop Pay, PayPal, etc. that don't currently allow customers to opt-in to marketing, etc.
We see that your site is still using our app, completed syncing today, and is processing data in real-time. We can be contacted at support@shopsync.io.
Lastly, chat is reserved for our paying customers because we have to staff real humans to answer questions. If for any reason chat isn't available and you're a Pro user, you can always browse our support docs for quick answers at https://support.shopsync.io/. Otherwise, hit us up with any initial syncing questions at no charge and we can help out.
The sync works well, but we could do with more options on who is synced to our email service. We are paying to have unsubscribed contacts in the system which isn't a viable option long term.
Always a great experience with this app its so easy to use and a great app to have when shopping online
I'm leaving a 5 star review as up until this point I've been really happy with the ShopSync integration with MailChimp. However, I do have an issue that needs to be resolved asap.
In regards to order notifications, when I click “Start Sending” in MailChimp, I hit a roadblock, as a pop-up window appears which asks me to confirm “My store is up to date”.
When I check the box “My store is up to date”, the “Start” button is still greyed out and nothing happens.
Any assistance you could provide in enabling order notifications would be greatly appreciated.
Excellent integration! ) AAA+++
Just what is required to sync with MailChimp...
Saves me the labour time of adding contacts manually!
App has been running for over a year now ( Ever since Mail Chimp killed off its own App) And we have yet to have any problems. We are about to go live with another Site and will be using ShopSync with that one as well. There is one Issue on the Mail Chimp side with Ongoing welcome e-mails re sending when Syncing with shopify, so you have to Archive your Campaigns before install (witch dose suck) But ShopSync support says both sides are trying to resolve this problem. Other then that I am vary happy with this App.
Levine Auto and Truck Parts.
We strongly recommend not to sync Shopify with Mailchimp. In fact we also don't recommend working with Mailchimp anymore.
Mailchimp was offering a free Zoom sessions with their experts to integrate with Shopsync. We had a session and received totally wrong advice from one of those experts: www.staycollective.co.com and consequently we had a serious problem with our automations in the middle of the BF campaign. We were not told that many things could behave as they did. There is no chat support from Shopsync and Mailchimp agents are not trained in this integration yet, so that's not the best scenario to rely on an integration yet. In our case, the Mailchimp Expert who integrated our site with Shopsync denied any further help, and Mailchimp Support was not able to fix the problem.To prevent bigger issues, this weekend we had to disconnect the integration this weekend, loosing many leads in our ongoing campaign that was saved thanks to Shopify. When trying to to seek help from Mailchimp desk since last Friday, we have heard suggestions like "Since the integration will pull over all contacts from Shopify, it will be necessary to remove/archive those contacts in Shopify before connecting with Mailchimp" or "There are certain behaviors that the connection will have, and I want to be transparent about that" (...) There were also not able to clarify how to proceed with our automations once archived when performing an integration as you advice in your disclaimer "If you have welcome e-mail automations running in Mailchimp, please archive (not pause) before installing ShopSync. There have been reports that emails have been resent after performing sync, and we are actively investigating the issue. Other automations are not impacted and can be migrated as noted in Mailchimp's knowledge base article". We couldn't learn about this disclaimer when our integration was performed. We understand that Shopsync is not directly responsible about Mailchimp support or their Experts but please also understand that this integration is meant to work with Mailchimp, so for your sake and ours, please make sure that we customers will be able to get support of any kind if anything happens, specially in such a sensitive times like BF within a pandemic. Thank you for your comprehension
Hi there, we saw your review and wanted to reply. We take all feedback seriously and appreciate the members who voice them. After reading your review, it sounds like your comments may be better directed at Mailchimp or the experts you specified.
As the developers behind ShopSync, we use this area to learn from our customers on how to improve it and hopefully help their Shopify businesses along the way. We can't speak for Mailchimp or any other 3rd party, as we are not affiliated with them.
If you can, we'd appreciate an update on the review of the app. As developers, it's vital for our community of users to feel confident that the plugin is an excellent option to sync their store with Mailchimp if they choose to do so.
We'll be glad to help assist with the installation of ShopSync, please contact us at support@shopsync.io.