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19 Haziran 2019

I get an Error while connecting ShopSync to my shopify account! anyone else got this problem? no response from the support by now... need help ASAP!
Thanks!

NOMOO
Almanya
Uygulamayı kullanma süresi:3 ay
Intuit Mailchimp yanıt 19 Haziran 2019

Hi there, we saw your review and wanted to confirm you had seen the support response that we sent back. We had only received your question a short time ago and responded as fast as we could. We are under hefty volumes with installs (and questions) so please allow some time for us to respond to inquiries.

As noted in the support ticket back to you, this error is a permissions issue, and it will be necessary to reach out to the owner of the Shopify account so they can grant you access to view and use the ShopSync application.

Let us know if you have any follow up questions. Feel free to reach back out to us at support@shopsync.io.

20 Ekim 2020

I am not sure how it will work as it's a bit of a mystery. I had an import issue for an "Age Verification" field that was a required merge and their support put me through rigours that did not resolve the issue. The age verification field was a mandatory field and there was no alternative to map it to in the pop up field entries. I just mapped it to Customer Notes so it would merge my date between Shopify and Mailchimp but who knows if that can be changed later or fixed so it records proof of age properly - we sell alcohol so this is important!! I wish I could call and talk with someone but no such option exists so I am still riding blind and wondering if it will work at all - confidence is low right now.

Long Table Distillery
Kanada
Uygulamayı kullanma süresi:8 ay
Intuit Mailchimp yanıt 21 Ekim 2020

Hi there, we saw your review and wanted to reach back out. We also replied to your support ticket that was posted for some of your other questions. With the situation you're describing in the review, you would need to contact Mailchimp if you're having any trouble getting that age verification merge tag put in. Once that's done, ShopSync's merge tag mapper can populate data in that field with no issue. If you want to fill in past data for any reason, you could initiate a force resync from the ShopSync app inside of Shopify.

Please let us know if you need additional support around the features in ShopSync, we're happy to help anytime.

9 Şubat 2024

Demasiado caro. Estás obligado a comprar una licencia mensual.

Rafo Tech
Şili
Uygulamayı kullanma süresi:7 gün
19 Ocak 2020 tarihinde düzenlendi

It's recommended that you do not have the automatic 'add to mailing list' box check on the payment page. It took me about 9 months to realize that ShopSync had been switching my customers to "non subscribe" when they made a purchase, because that box was unchecked. Because of this, Mailchimp omitted hundreds of my good, long time customers from my mailings. I have now switched to Klaviyo.

Texture Clothing
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:9 ay
3 Ocak 2022

Worst app experience. Shopify customer first and last name don't map to Mailchimp - it takes the default shipping first and last name. This was already an issue when the app was still ShopSync hence why we stopped using it. When Mailchimp bought the app, one Mailchimp representative admitted to the glitch and said they've introduced new mapping fields so that the billing address first and last name could be used instead. This also doesn't work. We've been sending dozens of emails back and forth with Mailchimp for the last 2+ months trying to help them with their troubleshooting and have gone from Mailchimp accepting that something isn't working right to be told that there's nothing they can or will do and we'll have to try our luck with the Shopify team instead (when exporting customers from Shopify the customer first and last name are correct in the CSV - just not when using the Mailchimp integration). Stay as far away from this app as possible as all it will do is mess up your audience and merge tags.

Beautiful Bundles
Avustralya
Uygulamayı kullanma süresi:2 ay
Intuit Mailchimp yanıt 20 Ocak 2022

Hi there, we responded to you via a support ticket, but we'd like to also post something publicly here for others to digest if they're trying to use something else other than the customer shipping information for their Mailchimp contact.

When a customer checks out from Shopify, the shipping address is saved as the customers "default address" which is used for the customer update coming to Mailchimp. Unfortunately, Shopify does not allow the store owner to change this setting, forcing us to push that over as the customer's address.

We could temporarily override the customer address by using the order's billing address. However, the problem with this approach is that the customer's data in Shopify will still be using the shipping address. If we get another hook for the customer for any reason, it will then switch it back to the shipping address, making this a challenging process to support.

At the moment, our hands are a bit tied with how the Shopify data is coming to us, and we would recommend this to be fixed by Shopify. We hope that this API logic will change in the future.

We understand this technical matter may need clarification for various use-cases. If users have additional questions, please reach out to our support desk at mc4shopifysupport@mailchimp.com.

19 Eylül 2022

The initial sync went really well. My contacts, products and transactions all connected successfully, which was a huge relief. Later I got stuck on syncing my tags from Shopify to Mailchimp. So far I've been working on it for a few hours and the Shopify tags still aren't showing up in MailChimp. I only have ~ 200 customers and maybe five tags so I wasn't expecting this to be so frustrating. Now MailChimp is running in slow motion and its very confusing whether sync is causing this or something else? When you select the tags in Shopify to sync to Mailchimp, there is no "save" button or "sync" indicator to show its working. Overall, I love Shopify and Mailchimp. Amazing, incredibly powerful products. But this tag sync issue has me stumped and I'm spending too much time trying to figure it out.

FlipFresh - Elevate Your Spices
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:7 ay
21 Haziran 2019

I have no issues with this app. It works like it is suppose to. I am able to access all my info, subscribers and create no problem.

MemoriesMade Decor
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:12 gün
1 Temmuz 2023

Don't waste your time with this app, their platform is primitive, you spend hours configuring everything according to the instructions, you leave everything ready and supposedly approved, the time comes to send the email and they suspend your account, why didn't you tell me from the beginning that there was a problem? Now the solution is to write to customer service and ask someone to answer so they can tell you why they suspended what they had initially approved.

El Aviador Models
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 ay
20 Ağustos 2023

hello do you have tutorials for setup when customer put email Sign up for our newsletter
i want to send automatic email

JK SMOKE LLC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:11 gün
Intuit Mailchimp yanıt 28 Ağustos 2023

Hey there! Just to clarify, are you wanting to send an automation email when someone signs up? If so, our automation feature has a trigger that sends an email upon signup. Create an Automated Welcome Email: https://eepurl.com/dyilhH

1 Temmuz 2020

Their customer service is not worth paying for. They were not able to help me with anything MailChimp related.

Handmade by Jenn LLC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 ay
Intuit Mailchimp yanıt 2 Temmuz 2020

Hi there, here at ShopSync we can answer all of your questions regarding our application. We are not affiliated with Mailchimp and are unable to provide support for their app or how to use Mailchimp.

We're sorry to pass you off, but you can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.

We'd greatly appreciate an updated review reflecting the experience with ShopSync's capabilities and what it is designed to do.