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10 Aralık 2021 tarihinde düzenlendi

I've been using MailChimp and the ShopSync app which MailChimp now bought. Having problems with high abuse complaints, although I have no idea how that is possible since we are a small company that follows all the strict guidelines. Then for some reason customers are not syncing correctly. People who have unsubscribed can't resubscribe. It's a mess. However, the customer service is helpful if you have a paid plan and they are helping me sort it out, which is nice to know they are reliable in that sense.

GNL Footwear
İsviçre
Uygulamayı kullanma süresi:2 yıldan fazla
3 Nisan 2019 tarihinde düzenlendi

Install fails with a 'page not found error'. After confirming install permissions, looks like it wants to redirect to https://storename.myshopify.com/admin/apps/shopsync-2 but fails with a 'page not found' display.
EDIT: It looks like the ShopSync app successfully installed, so you can ignore the 'page not found'. Just navigate to Apps > ShopSync > Connect and proceed with step 5 of the MailChimp instructions.

PEDAL Industries
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
Intuit Mailchimp yanıt 4 Nisan 2019

Hi there, thank you for the feedback. After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now.

If you have any other questions about ShopSync, please reach out to our support team at support@shopsync.io. We'll be happy to help.

23 Nisan 2019

Pop up used to work when I used only mailchimp, but not anymore. I've tried everything i could to fix it but didn't manage to do anything. I'm thinking of moving to another app

Freres de Voyages
Fransa
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
6 Temmuz 2023

App & store not syncing properly, despite manual resync. The biggest concern & issue is the absolute lack of response and customer service. I've tried several different methods of contacting mailchimp and have waited over several days. Worst customer service compared to other platforms I've used.

Cascade Iron Co
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 2 yıl
24 Nisan 2020 tarihinde düzenlendi

Support is good once accessed. Hours are quite limited.

The only option within the app to troubleshoot is called a "Force Resync". This option resyncs every single order ever placed in the shop (40,000) and takes days with no means of cancelling or pausing.

I am told that my feedback has been received.

After canvassing multiple options for connecting Shopify to Mailchimp, I would prefer Shopsync

RacingRant
Avustralya
Uygulamayı kullanma süresi:Neredeyse 2 yıl
2 Mayıs 2020

ShopSync seems to do an excellent job until we passed the 2,000 limit on MailChimp. I cleaned our contacts of people who haven't been engaging, and our subscriber count became accurate again, freeing up room. However, looking today, I somehow gained another 20 or so contacts and seeing they aren't subscribed, I cleaned the list again. It seems like whoever is making a purchase is automatically being added to our contact list. Is there any way to not allow that to happen? I really don't have time to maintain my contact list daily.

Trapunto
Kanada
Uygulamayı kullanma süresi:1 yıldan fazla
Intuit Mailchimp yanıt 11 Mayıs 2020

Hi there, thanks for your feedback. Out of the box, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products, and revenue data.

If you would like to periodically remove users in your Audience, that's totally up to your discretion.

16 Ekim 2020

The app technically works, but there is a glaring bug that I'm not sure anyone has figured out a workaround for. If you send an email to a subscribed customer through Mailchimp and they click through the email and make a purchase but do not check the email opt in at the check out page, they get changed to transactional emails only. Meaning that you can't send them marketing comms moving forward. This leads to your highest quality subscribers essentially being opted out. Also, if they make it through the check out process AND check the box to receive email comms, the data gets passed through to Mailchimp as if they are a new subscriber and will get put into whatever onboarding workflow you have set up (if you have an onboarding program for new subs). So yes, this app works, but it often provides an experience for the end user that can make you and your site look like you don't know what you're doing an ultimately can turn people off to buying your products. I hope this gets sorted out eventually.

Oakland Roots SC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
Intuit Mailchimp yanıt 19 Ekim 2020

Hi there, thank you for the feedback. We wanted to let you know that this behavior was patched on 10/12: https://shopsync.io/changelog.

Here is more information about it in our support area on how we handle those situations: https://support.shopsync.io/using-shopsync/syncing-information#subscribers-added-to-a-mailchimp-audience-prior-to-checking-out-in-your-shopify-store

If you're still having challenges with this after the update, please don't hesitate to reach out to us at support@shopsync.io.

30 Temmuz 2021

Very Buggy, Whenever I want to update products onto a email template, it always ask me to reconnect my Shopify store.

Shop BBJ
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Intuit Mailchimp yanıt 30 Temmuz 2021

Hello there!

Thanks so much for the feedback. We would like to point out that this is not an issue with ShopSync, but it could very well be a Mailchimp interface bug that we should submit to them to resolve.

ShopSync does not have any connection with the Mailchimp app itself, as our primary job is to get e-commerce data from your store into your Mailchimp account for segmenting or reporting etc.

Can you please reach out to your support team at Mailchimp and explain what's happening with your account? They should be able to help you resolve this issue. If you're still running into issues, you may also reach out to our support team as well and we'll be glad to assist further.

Thanks!

12 Mart 2020 tarihinde düzenlendi

UPDATED REVIEW: App works ok.
----------------------------
Over 2 days, I've tried 3 times to sync our rather small store with SmartSync and it stalls out every time.

MHz Networks
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Intuit Mailchimp yanıt 25 Mart 2019

After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now.

Would you care to update your review if you're able to connect and use ShopSync?

20 Mayıs 2019

So far so good. The transition was simple and seamless, ad the Shop Sync support team did a great job creating a tutorial that was VERY helpful!

Life-force-energetic-art
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:11 ay
Intuit Mailchimp yanıt 21 Mayıs 2019

Thanks for the kind words. Do you have any feedback for us on the 3-star rating vs. being a 5-star? Was there anywhere we fell short?