by Markeaze

Live chat and Virtual Assistant for eCommerce

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Tailored for eCommerce

Next-gen automation tool for increased conversion, growth, and sales boost

Stellar customer service

Kill routine and unpleasant tasks, reduce costs, and provide 24/7 support

Eliminate the human factor

Avoid mistakes and response delays, let robots do a better job

About Markeaze

Markeaze comes in two configurations: Live Chat to advance and accelerate your customer service team and Sales & Support Assistant for ultimate customer service automatization.

[IMPORTANT: After app installation do not forget to Activate chat for your website: 1. Visit your chat cabinet 2. Open menu tab at left-top corner 3. Go to: Live Chat => Chat appearance => set "Chat visibility" to "Active" mode. 4. Enjoy! ]

Live chat features include:

  • Smart chat prioritization and routing. The most valuable chats automatically go to the top of the queue so you can use your time effectively and handle requests based on their level of priority.

  • Built-in product search. Navigate through the product grid without leaving the chat window and inspire a purchase by sending beautiful product cards with an “add to cart” button.

  • Abandoned cart recovery. Remind your customers about the products they left behind - set up an automatic follow-up email with the contents of their carts and the CTA button that returns them back to your store.

  • Omnichannel outreach. Live chat, Email, FB Messenger, WhatsApp - be where your customers are and merge their contact information and other data across every channel for transparent and uninreruppted conversations.

  • See cart content and active orders of your customers and process requests faster. Peek on your customers typing in real-time and follow their journey across your store. Whether they are just browsing, updating carts, making orders, or having payment issues - your agents will be well-informed.

  • AI-generated auto replies. Markeaze generates answers to the most common questions - your agents just need to send or edit them. Save time and eliminate the chance for human error.

Virtual Sales & Support Assistant (SSA) Features

All the Live Chat features are integrated into SSA and work automatically.

  • AI driven sales & support chat
  • 10,000+ premade conversational eCommerce scenario
  • Engaging messages 24/7
  • 1-second first response time
  • Multi-channel outreach
  • CRM & Chat on one screen Let people stay human and robots do their job.

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